About Us

ContinuServe is a next-generation business services partner built for the pace of modern business. The company brings together leading capabilities across Finance & Accounting, HR, Enterprise Applications, Managed IT, and Cybersecurity into one cohesive platform serving SMBs and middle-market enterprises.

Our advantage lies in Smart Velocity combining speed with intelligence to transform data into actionable insights, enable confident decision-making, and mobilize solutions quickly so clients can move faster without compromising quality or control.

Job Title : Senior Process Associate O2C

Grade: 1C

Shift : 6pm – 3AM IST

Notice Period: Immediate Joiners Preferred

Work Location: Bangalore

Mode of Work: Remote

Experience : 4 - 5+ years of experience in Accounts Receivable, Credit Control, or Collections roles.

Office Visit: Quarterly office visit required (travel expenses to be borne by the employee)

Role Overview

We are looking for an experienced Senior Process Associate – O2C to manage end-to-end collections and accounts receivable activities within a high-volume B2B environment. The ideal candidate should possess solid communication, reconciliation, and customer management skills with the ability to work effectively in a fast-paced setup.

Key Responsibilities

- The duties of a Collections Associate includes collection calls
- Providing customer service regarding collection issues,



process customer refunds, process and review accounts adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Establish and maintain effective and cooperative working relationships with Billing and cash applications team.

Essential Functions
- Weekly and monthly reporting to direct supervisor
- Monthly Delinquency notices
- Processing monthly credit memos and the appropriate reporting
- High volume phone calls to assigned delinquent customers

- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Internal and External customer interface
- Participate in team planning meetings
- Meet defined department goals and activity metrics

Requirements

Required Skills

- 4-6 years High Volume B2B Collections experience.
- Knowledge of Billing and Collections procedures
- Commitment to excellent customer service

- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities

📌 Senior Process Associate - Collections (Bengaluru)
🏢 ContinuServe Softech India
📍 Bengaluru