Professional Services, Pune, India

Senior Performance Specialist

Job Summary

LogicMonitor s Qualified Services team partners with global enterprises to monitor, troubleshoot, and optimize end-user digital experience. As a Senior Performance Specialist, you will work at the intersection of internet performance, observability, and customer success, helping organizations identify and resolve issues across the full digital delivery chain before they impact users. In this role, you will act as a trusted technical advisor to customers, lead complex onboarding and optimization efforts, mentor internal team members, and proactively identify opportunities to improve customer outcomes and team delivery. Here s a closer look at this key role:

- Lead customer onboarding onto the LogicMonitor s IPM platform, following best practices and accelerating time-to-value.
- Proactively monitor, triage, and analyze customer digital services to identify performance issues before they impact end users.
- Investigate performance bottlenecks across internet paths, CDNs, DNS, third-party dependencies, application delivery, and browser behavior.
- Configure, optimize, and review synthetic test scripts to accurately reflect real user journeys.
- Present performance insights, trends, and recommendations during customer reviews and technical discussions.
- Act as a trusted advisor to customers by sharing best practices, technical guidance, and product expertise.
- Collaborate with Engineering, Product, Support, and Customer Success teams to resolve issues and improve platform capabilities.
- Train, mentor,



and support internal team members to improve technical depth and delivery consistency.
- Identify opportunities within the team to improve day-to-day workflows, deliverables, and overall service quality.

What You'll Need

- Minimum 5 years of experience in customer-facing technical, consulting, observability, web performance, or related roles.
- Strong knowledge of DNS, HTTP/S, TLS, CDNs, browser behavior, and internet delivery fundamentals.
- Experience with synthetic monitoring, web performance monitoring, observability platforms, or digital experience monitoring.
- Familiarity with Core Web Vitals, waterfall analysis, browser DevTools, and performance troubleshooting techniques.
- Good understanding of HTML, CSS, and JavaScript as they relate to page performance and user experience.
- Understanding of system architecture, including servers, load balancers, cloud infrastructure, and networking fundamentals.
- Strong analytical skills with the ability to interpret complex data and translate it into clear, actionable recommendations.
- Excellent communication, presentation, and customer management skills.
- Ability to explain technical findings clearly to both technical and non-technical audiences.
- Customer-first mindset with a proven ability to build trusted client relationships.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Performance Specialist (Pune)
🏢 LogicMonitor
📍 Pune