Looking for details about our benefits? You can learn more about them by clicking HERE This Is Helix. Powered by You. At BMC Helix , we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D.; Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

Senior Partner Adoption Engineer Role Summary The Partner Adoption Engineer is the quarterback for the partner relationship across the BMC Helix Global Ecosystem (GES) — the single, accountable point of contact who drives a partner from initial onboarding to certified, productive, revenue-generating capability at scale. Accountability sits at the partner level, not at the partner's end customers; end-customer relationships and adoption outcomes are owned by the Customer Adoption Engineer.

Key Responsibilities Partner Quarterback and Ecosystem Coordination

- Serve as the single, accountable point of contact for assigned partners across all BMC Helix touchpoints — onboarding, enablement, deal support, certification, and ongoing partner capability development.
- Act as the partner's go-to person when partner-level issues arise — escalations on enablement gaps, certification blockers, tooling access, partner program questions — and drive resolution by engaging the right BMC Helix teams.
- Coordinate BMC Helix internal teams (Solution Engineering, Value Engineering, Customer Adoption Engineering, Support, Engineering, Product Management, Professional Services, Renewals, and Account Executives) into a single coherent partner experience.
- Maintain a regular operating cadence with assigned partners and lead Quarterly Business Reviews focused on partner capability and contribution.

Onboard: Frictionless Partner Entry

- Lead partner welcome, orientation, profile capture, classification confirmation, and access provisioning for newly classified partners.




- Apply AI-assisted intake tooling to compress time-to-productivity and reduce repetitive intake work.
- Establish initial Partner Success Plans that map to the partner's engagement model and target outcomes.

Enable: Skill and Knowledge Build

- Guide partners through the enablement pathway: Web-Based Training (WBT), Demo Bootcamp, Deep Dive Bootcamp, Quarterly Updates, roadmap briefings, and new-capability updates.
- Drive certification velocity in support of the quarterly certifications outcome — track certification status through the Partner App and intervene when partners stall.
- Coordinate with Demo, Bootcamp, and Education owners to ensure partners receive the right enablement at the right time.

Voice of Partner and Continuous Improvement

- Represent the partner's voice across the BMC Helix ecosystem, ensuring product, support, engineering, and GES leadership understand partner reality on the ground.
- Capture structured feedback on partner program gaps, friction points, and feature requests for BMC Product Management and GES leadership.
- Contribute to the GES adoption playbook, runbooks, and reusable enablement assets.
- Mentor newer Partner Adoption Engineers and contribute to onboarding curricula.

Required Qualifications

- Demonstrated experience working across multiple partner types (GSI, VAR, Distribution) or a credible adjacent background that translates.
- Demonstrated experience acting as the single point of accountability for complex stakeholders, including coordinating cross-functional teams to resolve issues.
- Architectural understanding of enterprise software solutions, ideally in IT service management, AIOps, IT operations, or observability domains.
- Working familiarity with agentic AI concepts and how AI agents are deployed and tuned in enterprise environments.
- Working familiarity with product configuration in enterprise SaaS platforms — comfortable making basic configuration changes without specialist support.
- Demonstrated track record of driving measurable partner outcomes (certifications, partner-sourced pipeline, partner contribution to revenue).
- Strong executive presence and stakeholder management skills, including comfort presenting to partner director, VP, and C-suite contacts.
- Excellent written and verbal communication skills, including the ability to manage executive communication during partner escalations.





Preferred Qualifications

- Direct BMC Helix product familiarity.
- Experience operating in a channel or ecosystem function (GSI account management, VAR enablement, Distribution management, or Approved Reseller programs).
- Experience driving partner capability in AI or automation domains.
- ITIL Foundation certification.

Why Work Here? Because You’ll Matter. We’re not hiring for roles—we’re hiring for impact . At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference. We believe in trust, transparency, and grit . Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.

Make Your Mark At Helix If Helix excites you but you're unsure if you meet every qualification, apply anyway . We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement Helix is committed to equal chance employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At HELIX we believe in pay transparency and have set the midpoint of the salary band for this role at 3,398,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of HELIX's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

( Returnship@BMC )

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

📌 Senior Partner Success Manager (Pune)
🏢 BMC Helix
📍 Pune