Senior Network Engineer Executive

Role Summary The Network L2 Engineer provides advanced operational support for enterprise network infrastructure, ensuring rapid incident resolution, service stability, and execution of network changes within a 24x7 global operations model. The role requires solid technical troubleshooting capabilities and close collaboration with L1, L3 teams, and vendors to maintain network performance and meet agreed SLAs.

Key Responsibilities

- Incident & Event Management: Own and resolve network incidents escalated from L1 or monitoring tools, ensuring timely service restoration and proactive remediation of network events.
- Change Implementation: Execute approved changes across routing, switching, firewall, and load balancing platforms in line with governance and risk controls.
- Operations Support: Deliver BAU network operations across LAN, WAN, and data centre environments, ensuring high availability and performance.
- Escalation & Collaboration: Work closely with L3 SMEs, vendors, and stakeholders, providing clear diagnostics and timely updates during incidents and major outages.
- Service Improvement: Contribute to automation, process optimisation, and knowledge management to enhance operational efficiency and reduce repeat incidents.

Key Technical Skills

- Networking:



Strong expertise in routing (EIGRP, OSPF, BGP) and switching (Cisco ACI, NX-OS, VLANs, VPC, HSRP/VRRP, Catalyst, ASR/CSR).
- Security: Hands-on experience with enterprise firewalls (Fortigate preferred, Checkpoint/Juniper).
- Load Balancing: Working knowledge of F5 LTM/GTM, VIPRION, and application traffic management concepts (VIPs, pools, SNAT, SSL/PKI).
- DNS/HDCP & Proxy: Infoblox DNS/DHCP, Proxy technologies (Zscaler/Bluecoat), and basic automation/scripting.
- Troubleshooting: Proficiency with diagnostic tools (Wireshark, tcpdump, traceroute, nslookup, dig, etc.) for network and application connectivity issues.
- Monitoring & Tools: Experience with network monitoring and automation tools (e.g., Spectrum, NetBrain, Observe, Ansible).

Experience & Profile

- 8+ years of experience in network operations/support within large enterprise environments.
- Proven ability to operate in 24x7 global support models with strong ownership and accountability.
- Solid understanding of ITIL processes (Incident, Change, Problem Management) and tools such as ServiceNow.
- Strong analytical, communication, and stakeholder management skills, with the ability to perform under pressure.
- BFSI domain exposure is advantageous.

📌 Senior Network Engineer (Pune)
🏢 Digital Convergence Technologies
📍 Pune