About Us We love going to work and think you should too Our team is dedicated to trust customer obsession agility and striving to be better everyday These values serve as the foundation of our culture guiding our actions and driving us towards excellence We foster a culture of performance and recognition allowing us to transform growth as we enable our employees to do the best work of their careers This position is located in Pune You ll be working in a major tech center of Pune India Across the globe our Centers of Energy serve as hubs where we accelerate productivity and collaboration inspire creativity and cultivate a culture of connection and celebration Our teams coordinate their time in Centers of Energy to reflect how they work best To learn more about life at LogicMonitor check out our What You ll Do LogicMonitor is the AI-first hybrid observability platform powering the next generation of digital infrastructure LogicMonitor delivers complete visibility and actionable intelligence across on-premises cloud and edge environments By anticipating issues before they strike optimizing resources in real time and enabling faster smarter decisions LogicMonitor helps IT and business leaders protect margins accelerate innovation and deliver exceptional digital experiences without compromise Our customers love LogicMonitor s ability to bring cloud and traditional IT together into one view as seen in minimal churn rates expansion business and exciting recent customer references In fact LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider LogicMonitor also boasts high employee satisfaction We have been certified as a Great Place To Work and named one of BuiltIn s Best Places to Work for the seventh year in a row The Senior Manager will lead and manage the Technical Operations TechOps team with the goal of providing the LogicMonitor service in a reliable and sustainable way for our customers The Manager reporting to the Director of Technical Operations is responsible for the management of the TechOps team reporting into the manager The manager will lead by example with proactive communication attention to detail and excellent follow through The Manager will own the department s recruiting collaborate with the Engineering team and other TechOps counterparts report Service Level Indicators SLIs and be responsible for building a culture of the TechOps team that embodies a dedication to building reliable infrastructure personal performance excellence team participation team retention and accountability Here s a closer look at this key role Manage On-Call rotation and practices with the goal of reducing both Mean Time to Resolution MTTR and employee burnout Provide day-to-day management and oversight of TechOps personnel Provide guidance and direction plan quarterly performance objectives ensure adequate staffing manage personnel issues and performance etc Provide regular reporting of Service Disruptions as well as follow-through on work to prevent repeat recurrence Ensure all team members have a published including scorecard items Participate as a member of the engineering management team Interface with Information Security team as necessary to validate project security requirements Manage multiple large and technically complex projects across teams Ownership of the new-hire process In conjunction with the Director maintain the balance between planned and unplanned activities help with task prioritization and assignment In a boots on the ground role make decisions build consensus escalate and communicate as appropriate to facilitate the success of a project and the success and cohesiveness of the team and the company Provide direct technical guidance to help team members achieve goals and improve their productivity Assist with Cost Management AWS and other 3rd party vendors What You ll Need 5-6 years in a manager or team lead role 8-10 years working in senior operations positions A track record of providing leadership and inspiration to team members maintaining a positive trajectory and driving to constantly improve results Excellent written and verbal communications skills with a track record of improving documentation and processes A track record of solving complex problems Ability to handle complexity and ambiguity with ease Ability to grasp the big picture and distill it down to actionable tasks Experience using AI tools to enhance productivity innovation or problem-solving Click to read our International Applicant Privacy Notice LogicMonitor is an Equal Opportunity Employer At LogicMonitor we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective We re committed to creating a workplace where diversity is celebrated and all employees feel inspired and supported to contribute their best For us equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed We don t just open doors we invite you to step through and be part of something bigger All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran

📌 Senior Manager, Techops (Pune)
🏢 LogicMonitor
📍 Pune