Job Summary

JLL empowers you to shape a brighter way .

Senior Facility Executive Soft Services Position Goals

- To provide administrative support to the Facility Management team assigned.
- To provide timely reports to the Facility Management.

Required Skills Competencies
- Strong leadership and team management skills
- Expertise in soft services (housekeeping, security, pantry operations)
- Excellent vendor management and negotiation skills
- Knowledge of hygiene, safety, and compliance standards
- Solid problem-solving and decision-making abilities
- Budget management and cost control expertise
- Effective communication and stakeholder management skills

Duty Key Responsibilities 1.

Soft Services Operations

Leadership

- Lead end-to-end soft services operations across facilities.
- Ensure consistent delivery of high-quality housekeeping, pantry, and security services.
- Develop SOPs and ensure adherence to defined standards and processes.

1. Housekeeping Hygiene Excellence

- Establish and monitor cleanliness and hygiene benchmarks.
- Conduct regular audits and implement corrective actions.
- Drive initiatives for continuous improvement in workplace hygiene and sanitation.

1. Pantry Cafeteria Management

- Oversee pantry/cafeteria operations, ensuring quality, hygiene, and cost control.
- Improve food service standards and employee satisfaction.
- Manage vendor performance and contract deliverables.

1. Safety Oversight

- Incident management.
- Coordinate with EHS teams for compliance and workplace safety improvements.

1. Vendor Contract Management

- Evaluate and manage service vendors (housekeeping, pest control, cafeteria ..etc).




- Define SLAs/KPIs and ensure vendor accountability.
- Conduct performance reviews and negotiate contracts for cost efficiency and quality improvement.

1. Budgeting Cost Optimization

- Prepare and manage budgets for soft services operations.
- Track expenditures and drive cost optimization initiatives.
- Identify opportunities for efficiency improvements without compromising service quality.

1. Stakeholder Employee Experience Management

- Act as the primary point of contact for soft service-related concerns.
- Ensure timely resolution of employee complaints and service requests.
- Drive employee satisfaction and workplace experience initiatives.

1. Compliance Governance

- Ensure adherence to statutory, hygiene, and safety regulations.
- Maintain audit readiness and documentation.
- Support internal/external audits and regulatory inspections.

1. Team Leadership Development

- Supervise and guide facility supervisors and vendor staff.
- Train teams on service standards, safety practices, and customer handling.
- Foster a culture of accountability, discipline, and service excellence.

Location Location: On-site - Gurugram

Scheduled Weekly Hours

Scheduled Weekly Hours: 48

Privacy Equal Opportunity

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Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

📌 Senior Facility Executive Soft Services (Gurugram)
🏢 Jones Lang LaSalle (JLL)
📍 Gurugram