Senior Executive-Business Process & Service Excellence -Quality Excellence (Pune)

Senior Executive-Business Process & Service Excellence -Quality Excellence (Pune)

02 Aug
|
EXL
|
Pune

02 Aug

EXL

Pune

Essential Functions: Conduct Transaction Monitoring as per guidelines defined in the QSD

- Provide feedback to associates based on monitoring results

- Prepare transaction monitoring reports and ensure timely and accurate reporting

- Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level

- Update Prompt with performance data to ensure timely and accurate reporting of SLAs

- Participate in calibration exercises on a regular basis to ensure consistency in measurement.

- Work closely with Trainer / SME and Operations team to conduct team huddles

- Perform transaction processing as per defined policies and procedures

- Co-ordinate all process improvement initiatives with process Black Belt.

📌 Senior Executive-Business Process & Service Excellence -Quality Excellence (Pune)
🏢 EXL
📍 Pune

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