Key Responsibilities:

- Role Overview
- We are seeking a seasoned Human Resources Operations HRO Manager with extensive experience in the third party services BPO shared services industry
- The ideal candidate should have a strong background in managing end to end HR operations leading teams driving client satisfaction and ensuring operational excellence across multiple HR service lines

- Key Responsibilities
- Lead and manage Human Resource Operations covering

- Learning Development L D

- HRIS Administration and Governance
- Travel Expense T E Operations

- Employee Onboarding and Offboarding
- HR Administration and Employee Lifecycle Management

- Manage client relationships and act as the primary point of contact for HR operations delivery

- Drive service excellence SLA adherence process improvements and operational efficiency across HR functions

- Lead mentor and develop HR operations teams while fostering a high performance culture

- Ensure compliance with organizational policies data privacy requirements and HR governance standards

- Analyze operational metrics prepare management reports and provide strategic recommendations to leadership and clients

- Manage stakeholder expectations and collaborate with global teams to support business objectives

- Lead transition transformation and process optimization initiatives within the HRO environment





- Required Skills Qualifications
- 10 years of experience in Human Resource Operations within a third party services BPO shared services or outsourcing environment

- Strong domain expertise in L D HRIS T E Onboarding Offboarding and HR Administration

- Proven experience in people management team leadership and coaching

- Robust client facing experience with excellent stakeholder management capabilities

- Exceptional verbal and written communication skills

- Experience managing global clients preferably supporting US based operations

- Strong analytical problem solving and decision making skills

- Ability to work effectively in a fast paced and matrixed environment

- Preferred Qualifications
- MBA PGDM in Human Resources or equivalent qualification

- Experience in HR transformation automation and process improvement initiatives

- Exposure to HR service delivery frameworks quality methodologies and operational governance

- Candidate Requirements
- Willingness to work in US shift

- Willingness to work from the Bangalore office on all designated working days

- Strong interpersonal skills with a customer centric mindset

- Demonstrated success in managing teams clients and HR operations at scale

Preferred Skills:

HRO

📌 Senior Domain Lead (Pune)
🏢 Infosys
📍 Pune