We are seeking an experienced and agile Senior Client Relationship Executive to join our immigration consultancy team. The ideal candidate should have 3-4 years of experience in client relationship management, preferably in immigration, visa processing, or consultancy services. The role demands strong communication skills, attention to detail, and the ability to manage client expectations while guiding them through complex immigration processes.

Key Responsibilities

Handle client issues related to:

Delays in processing

Documentation concerns

Eligibility misunderstandings

Refund and service-related concerns

Communication gaps

Post-sales support complaints

Maintain an issue log and complaint tracker for all client concerns

Record escalations, actions taken, and resolutions accurately

Prepare weekly reports on client issues and performance

Manage dissatisfied clients professionally and ensure effective resolution





Work towards reducing cancellations and refund requests

Build and maintain long-term client relationships and trust

Coordinate with sales, documentation, and processing teams for smooth operations

Escalate critical issues to management when required

Follow up consistently until complete closure of issues

Respond to client queries via calls, email, and WhatsApp

Handle escalations calmly and professionally

Provide accurate updates on application progress

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Customer Support Executive (Coimbatore)
🏢 CanApprove
📍 Coimbatore