Key Responsibilities Manage end-to-end customer interactions for freight shipments Handle client queries related to booking documentation and shipment status Coordinate with internal departments operations documentation sales to ensure timely service delivery Resolve escalations professionally and promptly Maintain accurate records of customer communications and transactions Build and maintain strong relationships with key clients Requirements Bachelor s degree in Business Logistics or related field 2-8 years of experience in customer service within shipping or logistics Solid knowledge of freight forwarding processes and documentation Excellent communication and problem-solving skills Proficient in MS Office and logistics customer service tools Job Type Full-time Experience Logistics 2 years Preferred Work Location In person