Hi,

Hiring for Leading ITES Company In Gurgaon for Online Reputation Management (ORM) Executive

:

We are looking for an Online Reputation Management (ORM) Executive with min 1 years of experience in handling customer reviews, online reputation, and digital customer engagement. The ideal candidate should possess excellent written communication skills and have experience managing customer interactions across Google Reviews, social media platforms, emails, chats, and review websites.

Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3)

Landmark : Near Hotel Nirulas

Walk-in Time : 11 am to 3 Pm To Apply for this Job Role:

WhatsApp Your CV @ (phone hidden)

Or, Call Our HR Team at the Number Mentioned Below:

Divya (phone hidden)

Namrata (phone hidden)

Sindhu (phone hidden)

Raima (phone hidden)

Neha (phone hidden)

Jyothi (phone hidden)

Key Responsibilities:

- Monitor and manage customer reviews, ratings, and brand mentions across Google, social media, and review platforms.
- Respond to customer reviews and queries professionally while maintaining defined SLAs.
- Handle customer complaints and coordinate with internal teams for timely resolution.




- Track online brand sentiment and escalate critical issues to relevant stakeholders.
- Maintain positive customer engagement across digital platforms.
- Ensure high-quality customer interactions to improve brand reputation and customer satisfaction.
- Prepare daily, weekly, and monthly reports on customer feedback, reviews, and ORM performance.
- Monitor competitor reviews and identify improvement opportunities.
- Maintain accurate CRM documentation and follow company communication guidelines.
- Collaborate with Customer Support, Operations, Marketing, and Quality teams to enhance customer experience.

Required Skills:

- Excellent written and verbal communication skills in English.
- Experience in Online Reputation Management (ORM), Customer Experience, or Customer Support.
- Hands-on experience handling Google Reviews, social media platforms, and review websites.
- Strong customer complaint resolution and escalation management skills.
- Experience in Email Support and Chat Support.
- Positive knowledge of MS Excel and MS Office.
- Strong analytical, problem-solving, and time management skills.
- Ability to manage multiple customer interactions while maintaining quality standards.

📌 Senior Associate : ORM : Gurgaon : 6.5 LPA : 5 Days Work : Apply Now (Delhi)
🏢 Outpace Consulting Services
📍 Delhi