Job Title Senior Amazon Marketplace Operations Manager Reporting To Amazon Business Head Location Neb Sarai, South Delhi (In office) Role Objective Support the Amazon Business Head by independently managing the day-to-day operations of SOFTSPUN's Amazon marketplace business, ensuring smooth execution across catalogue management, inventory coordination, account health, product launches, reporting and cross-functional follow-up. This is an execution-focused role and does not involve ownership of Amazon advertising strategy, which is managed by the internal advertising team. Key Responsibilities1.
Marketplace
Operations - Ensure smooth day-to-day running of the Amazon account.
- Monitor Account Health, Voice of Customer and Performance Notifications.
- Resolve listing suppression and stranded inventory issues.
- Track reimbursements and Amazon claims.
- Monitor policy changes and ensure compliance. 2.
- Reviews
- Negative feedback
- Return reasons
- Customer complaints
- Product quality issues Coordinate with relevant teams to resolve root causes. 9.
Competitor Monitoring Track competitor
- Pricing
- Promotions
- New launches
- Best Sellers
- Ratings
- Reviews Recommend action plans to the Amazon Business Head.
Key Performance
Indicators (KPIs) - Zero listing suppressions pending beyond 24 hours.
- Stock-out percentage.
- FBA inventory health.
- Catalogue quality score.
- Buy Box percentage.
- New listing turnaround time.
- Account Health Rating.
- Returns and customer complaint trends.
- Timely completion of assigned projects.
- Accuracy of daily and weekly MIS.
Desired
Candidate - 3–6 years of Amazon Seller Central experience.
- Solid knowledge of Amazon catalogue management.
- Experience handling FBA inventory.
- Understanding of Amazon account health and policies.
- Good Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, basic reporting).
- Excellent follow-up and coordination skills.
- Detail-oriented and highly organised.
- Able to manage multiple tasks simultaneously.
Compensation CTC: ₹8–12 lakh per annum Why Join SOFTSPUN - Work with one of India's leading microfiber brands.
- Learn directly from an experienced Amazon leadership team.
- Opportunity to manage a large and growing marketplace operation.
- Excellent long-term career growth within the organisation.
How to Apply Interested candidates should email their application to [Confidential Information] with the subject: Application – Senior Amazon Marketplace Operations Manager Please include the following information:
- Updated Resume (PDF)
- Current Company
- Current Designation
- Current CTC
- Expected CTC
- Notice Period / Earliest Joining Date
- Current Residence
- Approximate One-way Travel Time to Neb Sarai, South Delhi
- Total Years of Amazon Seller Central Experience
- Approximate Annual Amazon GMV Managed
- Number of ASINs Managed
- Approximate Monthly Amazon Advertising Budget Coordinated (if applicable)
- Experience with FBA Inventory Management (Yes/No)
- Experience with Catalogue Creation & Listing Optimisation (Yes/No)
- Experience with A+ Content & Brand Store (Yes/No)
- Experience with Amazon Account Health & Policy Compliance (Yes/No)
- Experience with Helium 10, DataHawk or similar marketplace tools (if any)
- Excel proficiency (Pivot Tables, XLOOKUP/VLOOKUP, Power Query, Dashboards)
- Team size worked with or coordinated
- Briefly describe your three biggest achievements in your current or previous role (include measurable results wherever possible). Only candidates with hands-on Amazon Seller Central experience and strong marketplace operations knowledge will be shortlisted.