SCOM Monitoring Lead

Position: SCOM Monitoring Lead

Experience: 810 Years

Location: Bangalore

Shift Timing: 5:00 AM – 2:00 PM IST

Notice Period: Immediate Joiners Preferred

Role Overview:

We are seeking a highly skilled SCOM Monitoring Lead to manage and enhance our enterprise monitoring environment. The ideal candidate will possess strong expertise in Microsoft System Center Operations Manager (SCOM), infrastructure monitoring, automation, and team leadership. This role involves leading monitoring operations, driving platform improvements, ensuring service availability, and managing a team of monitoring engineers.

Key Responsibilities

Monitoring Platform Management

- Lead the administration, maintenance, and optimization of the Microsoft SCOM platform.

- Manage SCOM components including

- Management Servers

- Gateway Servers

- Operational Database

- Data Warehouse
- Ensure monitoring platform availability, scalability, performance, and reliability.
- Perform SCOM upgrades, patching, migrations, and health checks.
- Troubleshoot and resolve SCOM infrastructure issues.

Monitoring Operations
- Design and implement monitoring solutions across:

- Windows Server Infrastructure

- Active Directory

- SQL Server

- Citrix Environment
- VMware vSphere & Hyper-V

- Network Infrastructure
- Storage Platforms (EMC, NetApp, Pure Storage, etc.)
- Azure and AWS Cloud Services
- Optimize monitoring through alert tuning and threshold management.
- Ensure timely incident detection, triage, escalation, and resolution.
- Drive proactive monitoring initiatives to improve service availability.

SCOM Engineering & Automation
- Deploy, configure, and maintain Management Packs.

- Develop and maintain

- Custom Monitors

- Rules

- Distributed Applications

- Dashboards

- Reports
- Configure notification channels and alert subscriptions.




- Integrate SCOM with ITSM tools such as ServiceNow.
- Develop and maintain PowerShell scripts for automation and operational efficiency.
- Implement automated remediation workflows where applicable.

Reporting & Governance
- Generate and present:

- Availability Reports

- Capacity Reports

- SLA Reports

- Operational Health Reports
- Conduct trend analysis and capacity planning activities.
- Participate in Incident, Problem, and Change Management processes.
- Perform Root Cause Analysis (RCA) for critical incidents.
- Maintain monitoring documentation, SOPs, architecture diagrams, and operational runbooks.

Team Leadership
- Lead and mentor a team of monitoring engineers.
- Define monitoring standards, operational procedures, and escalation matrices.
- Manage shift operations and ensure monitoring coverage.
- Conduct performance reviews and facilitate technical skill development.
- Drive continuous improvement initiatives within the monitoring function.

Stakeholder Management
- Collaborate with Infrastructure, Application, Cloud, Security, and Service Management teams.
- Provide executive-level reporting on monitoring effectiveness and service health.
- Act as the primary point of contact for monitoring-related escalations and improvements.

Required Skills & Expertise

Core Technical Skills

- Microsoft System Center Operations Manager (SCOM) 2016/2019/2022
- SCOM Architecture, Administration, and Troubleshooting
- Management Pack Authoring and Customization
- Windows Server Administration




- PowerShell Scripting and Automation
- SQL Server Administration Fundamentals

Infrastructure Monitoring
- Active Directory Monitoring
- Citrix Infrastructure Monitoring
- VMware vSphere Monitoring
- Hyper-V Monitoring
- Storage Monitoring
- Network Monitoring Concepts
- Application and Service Monitoring

Cloud Monitoring
- Azure Monitor Integration
- Log Analytics
- Hybrid Cloud Monitoring
- AWS Monitoring Concepts

ITSM & Process Knowledge
- ServiceNow Integration
- Incident Management
- Problem Management
- Change Management
- ITIL Framework

Reporting & Analytics
- SCOM Reporting
- SQL Server Reporting Services (SSRS)
- Power BI (Preferred)
- Capacity and Availability Reporting

Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 8–10 years of experience in Infrastructure Monitoring and Operations.
- Minimum 5+ years of hands-on experience administering SCOM in enterprise environments.
- Experience leading technical teams and handling major incident management.

Preferred Certifications
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Windows Server / System Center
- ITIL Foundation Certification
- Microsoft Azure Monitoring Certifications (Preferred)

Skills to be Evaluated
- SCOM Architecture & Administration
- Management Pack Customization
- Alert Tuning & Monitoring Optimization
- PowerShell Automation
- ServiceNow Integration
- Windows Server & Active Directory Monitoring
- SQL Server Fundamentals
- VMware/Citrix Monitoring
- ITIL Processes
- Team Leadership & Stakeholder Management

This is an excellent opportunity for an experienced monitoring skilled to lead enterprise monitoring operations and drive operational excellence across a large-scale infrastructure environment

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