We are seeking a highly driven and independent Production Operations Specialist who combines strong analytical thinking, crisp communication, and deep systems understanding to deliver reliable, high-quality Production Support.
The ideal candidate excels at navigating complex cross-system issues, driving end-to-end ownership, and partnering with internal and external teams to ensure timely resolution.
Key Responsibilities :
- Analyze complex cross-system issues and propose actionable, solution-oriented recommendations.
- Communicate clearly with full context to ensure alignment across internal teams.
- Maintain rigorous organization, documentation, and information management throughout investigations.
- Operate independently with strong judgement, prioritization, and self-direction.
- Collaborate with internal and external partners to accelerate issue resolution and remove blockers.
Client Expectations for the ProdOps Role :
- Act as a dependable, professional point of contact with full end-to-end ownership of issues.
- Provide solution-first updates focused on recommendations rather than open questions.
- Demonstrate confidence, independence,
and leadership during incident triage.
- Engage stakeholders proactively to identify risks, remove blockers, and drive resolution.
Required Skills &
Experience :
- Strong analytical and problem-solving skills with the ability to diagnose complex issues.
- Excellent verbal and written communication with emphasis on clarity and context.
- Ability to operate autonomously in high-pressure, rapid-paced environments.
- Strong organizational skills for managing investigations and documentation.
- Experience in Production Support or operational roles within technology environments.
Technical Skills :
- Salesforce Commerce Cloud (SFCC) - deep working knowledge of order lifecycle and integrations.
- Order Management Systems (OMS) - hands-on experience with order flows and exceptions.
- IBM Sterling OMS - working knowledge preferred, plus understanding of integration patterns.
- Familiarity with REST/SOAP APIs, log analysis, and monitoring tools.
Nice-to-Have :
- Experience with major incident management processes.
- Exposure to e-commerce and fulfillment ecosystems.
- Experience collaborating across product, engineering, and client teams.