Bengaluru, Karnataka

Job Summary

We are seeking an experienced Salesforce Senior Technical Lead to lead Salesforce AMS support, enhancements, integrations, solution design, and technical governance activities. The candidate will be responsible for managing Salesforce platform stability, driving continuous improvements, mentoring technical teams, and serving as the primary technical contact for business stakeholders.

8–12+ Years Overall IT Experience

6+ Years Salesforce Experience

Key Responsibilities

Technical Leadership

Lead Salesforce technical delivery and AMS support activities.

Provide architectural guidance and technical oversight to development teams.

Review solution designs, configurations, customizations, and integrations.

Mentor Salesforce developers and technical consultants.

AMS Support & Service Management

Manage L3 support and critical incident resolution.

Drive root cause analysis (RCA) and problem management activities.

Ensure SLA and KPI adherence across support operations.

Identify automation and optimization opportunities.

Salesforce Configuration & Customization

Design and implement solutions using:

Sales Cloud

Service Cloud

Experience Cloud

Custom Applications

Configure workflows, validation rules, approval processes, flows, and security models.

Support platform enhancements and business process improvements.

Development & Integrations

Lead development using:

Apex

Lightning Web Components (LWC)

Aura Components

Visualforce

SOQL/SOSL

Design and support integrations using:

REST APIs

SOAP APIs

Middleware platforms (MuleSoft, Boomi, Azure Integration Services, etc.)

Manage integration troubleshooting and performance optimization.





Data & Security Management

Oversee Salesforce security architecture, roles, profiles, permission sets, and sharing rules.

Support data migration, data quality, and governance initiatives.

Ensure compliance with enterprise security and audit requirements.

Release & Change Management

Lead deployment planning and release activities.

Support CI/CD processes using Salesforce DevOps tools.

Conduct impact assessments, code reviews, and regression testing.

Stakeholder Management

Act as the primary technical interface between business and support teams.

Participate in governance meetings and provide technical recommendations.

Support roadmap planning and continuous service improvement initiatives.

Skill Requirements

Solid experience in Salesforce Administration and Development.Expertise in:

Apex

Lightning Web Components (LWC)

Salesforce Flows

Visualforce

SOQL/SOSL

Experience with Salesforce Sales Cloud and Service Cloud.Strong integration experience with REST/SOAP APIs.Hands-on experience with Salesforce security and sharing models.Experience in AMS support environments and production support.Knowledge of ITIL incident, problem, and change management processes.

Other Requirements

Salesforce Platform Developer I/II Certification.Salesforce Administrator Certification.Experience with Experience Cloud.Exposure to MuleSoft or enterprise integration platforms.DevOps and CI/CD experience.

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📌 Salesforce Apex Senior Technical Lead - Lightning framework and administration (Bengaluru)
🏢 HCLTech
📍 Bengaluru