SALESFORCE TECHOPS ENGINEER - Salesforce Admin Experience: 7-9 Years Work Location: Mumbai Notice Period: Max 30 Days Role Overview Manage operational stability, availability, performance, governance and production support of the Salesforce platform. Drive incident resolution, release coordination, user administration, integration monitoring and continuous improvement.

Key Responsibilities • L2 production support for Salesforce applications and integrations.

- Monitor platform health, availability and performance.
- Troubleshoot incidents, perform RCA and ensure SLA adherence.
- Manage users, roles, profiles, permission sets and security access.
- Configure objects, fields, Flows, reports and dashboards.
- Support releases, deployments, change management and post-release validation.
- Monitor APIs, batch jobs and integrations; resolve synchronization issues.




- Maintain SOPs, runbooks, audit compliance and access reviews.

Required Skills • 7+ years IT experience with solid Salesforce Administration & Support background.

- Expertise in Sales Cloud, Service Cloud, Salesforce Flow, Reports & Dashboards.
- Knowledge of Salesforce security model, data management and platform architecture.
- Experience in Incident, Problem, Change and Release Management.
- Understanding of REST/SOAP APIs, SSO, OAuth and enterprise integrations.
- Familiarity with Jira/Azure DevOps, ServiceNow and Salesforce DevOps tools.

Preferred Certifications Salesforce

Administrator, Advanced Administrator, Platform App Builder.

📌 Salesforce Administrator (Mumbai)
🏢 Kotak Mahindra
📍 Mumbai