Sales & Operations Associate Intern Company: Rancho Labs Location: On-site Duration: 6 Months Stipend: ₹8,000/month + ₹2,000 (performance-based) About Rancho Labs Rancho Labs is a fast-growing startup where creativity meets strategy. Founded by IIT Delhi alumni and professors, we are on a mission to inspire the next generation through hands-on learning in AI, Robotics, Coding, Electronics, and Future Technologies. Supported by the Technology Innovation Hub, IIT Delhi, Rancho Labs has earned the trust of 10,000+ parents and young innovators by delivering experiential learning programmes that prepare children for the future.

Role Overview: Sales & Operations Associate Intern We are looking for a proactive, execution-driven, and detail-oriented Sales & Operations Associate Intern to support both business growth and operational excellence. This role combines sales coordination, lead management, customer retention, and operational execution to ensure a seamless experience for prospective and existing families. You will work closely with the Sales, Marketing, and Operations teams to drive admissions, optimise internal processes, and maintain high customer satisfaction.

Key Responsibilities Sales & Lead Management ● Manage and update CRM with accurate lead information, follow-ups, trial classes, and enrolment status. ● Connect with prospective parents through calls, WhatsApp, and emails to qualify leads and schedule trial classes. ● Follow up with warm and inactive leads to improve conversions and maintain engagement. ● Coordinate with the marketing team for lead allocation and ensure timely follow-ups. ● Support the admissions process from enquiry to enrolment while maintaining excellent parent experience. ● Prepare daily sales reports, conversion reports, and pipeline updates for leadership.



● Identify sales bottlenecks and share insights to improve conversion rates.

Customer

Retention & Parent Engagement ● Build strong relationships with enrolled parents through regular communication and follow-ups. ● Track student attendance, engagement, and feedback to identify retention opportunities. ● Coordinate with instructors and the operations team to resolve parent concerns promptly. ● Conduct renewal and programme continuation follow-ups with existing families. ● Assist in collecting testimonials, feedback, referrals, and parent success stories. ● Ensure a seamless post-enrolment experience to maximise customer satisfaction and retention. Operations & Coordination ● Assist in planning and executing operational workflows across departments. ● Create and maintain weekly and monthly operations plans with clear timelines and deliverables. ● Work closely with all teams join meetings, manage follow-ups, and support daily operational tasks to ensure smooth coordination and timely execution. ● Take ownership of assigned operational processes and ensure timely completion. ● Maintain operational trackers, reports, and dashboards using Excel and Google Sheets. ● Monitor process compliance and ensure SOPs are followed across teams. ● Support backend operations for workshops, trial classes, programmes, and events. ● Coordinate with trainers, schools, vendors, and external partners whenever required. ● Assist in setting up automation, workflows, forms, trackers, and productivity systems.



● Draft professional emails, reports, and internal communications aligned with the Rancho Labs brand voice.

Required Skills & Tools ● Strong proficiency in MS Excel / Google Sheets ○ Formulas ○ Pivot Tables ○ Reporting ○ Data Validation ● Excellent communication and interpersonal skills ● Strong sales, persuasion, and customer relationship skills ● Ability to handle multiple follow-ups and prioritise tasks efficiently ● Basic understanding of CRM platforms and sales pipelines ● Strong coordination, documentation, and organisational skills ● Professional written and verbal communication ● Problem-solving mindset with strong ownership and accountability Who Should Apply? ● Students or fresh graduates from Business, Management, Marketing, Operations, Commerce, or related fields ● Candidates interested in building careers in Sales, Business Development, Customer Success, or Operations ● Individuals who enjoy interacting with people, solving problems, and driving execution ● Self-motivated individuals with robust ownership, analytical thinking, and execution skills What You'll Gain ● Hands-on experience across Sales, Customer Success, and Business Operations ● Exposure to CRM management, lead nurturing, admissions, and retention strategies ● Opportunity to work directly with cross-functional teams and leadership ● Real-world experience in building operational systems and improving business processes ● Practical understanding of customer lifecycle management and business growth ● Internship extension up to 6 months based on performance ● Certificate of Internship & Letter of Recommendation (Performance-Based) ● High-performing interns may be considered for a full-time opportunity at Rancho Labs.

📌 Sales & Operations Associate Intern (Saket)
🏢 Rancho Labs
📍 Saket