Skill required Partner Onboarding Enablement - Oral Communications Designation Sales Operations Associate Qualifications Any Graduation Years of Experience 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Transforming sales to become a future-ready and digital B2B revenue engine The team helps assess design build and implement best practices on process organization and technology to create execute and run a collaborative sales and support roles Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning construct shared understanding or promote action What are we looking for Proven experience in sales operations within a BPO environment ideally with expertise in managing large sales teams and complex data sets Knowledge of industry-specific sales processes and best practices Experience with CRM systems like Salesforce or similar platforms Excellent communication and interpersonal skills with the ability to build rapport with diverse partners Problem-solving and troubleshooting skills with the ability to identify root causes and provide effective solutions Proficiency in customer relationship management CRM tools and ticketing systems Detail-oriented with strong organizational skills and ability to manage multiple priorities Ability to work independently and as part of a cross-functional team Knowledge of partner ecosystem dynamics and best practices for managing relationships Has experience delivering trainings - Ability to establish strong client relationship - Ability to manage multiple stakeholders - Adaptable and flexible - Collaboration and interpersonal skills - Problem-solving skills Roles and Responsibilities o A Partner Support Specialist is responsible for providing dedicated support to a company s external partners addressing their inquiries troubleshooting technical issues resolving concerns and maintaining strong relationships to ensure successful partnership outcomes often acting as a liaison between the partner and internal teams to facilitate smooth operations and achieve mutual goals Key Responsibilities Partner Onboarding Assisting new partners with the integration process providing training on company products services and partner portal functionalities Issue Management Receiving and managing partner inquiries complaints and feedback escalating complex issues to relevant internal teams when necessary Knowledge Base Maintenance Contributing to and updating internal knowledge base with partner-specific information troubleshooting guides and best practices Communication Management Maintaining open and regular communication with partners via phone email and online platforms providing timely updates and status reports on issues Relationship Building Developing solid working relationships with partner contacts understanding their needs and proactively addressing concerns to foster mutual trust and satisfaction Performance Monitoring Tracking key partner metrics identifying areas for improvement and reporting on partner performance to internal stakeholders Partner Training Delivering training sessions to partners on new features updates and best practices to maximize their utilization of the company s platform Any Graduation About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities