- Analyze customer segments, sales trends, demographics, geographic distribution, and customer characteristics to identify business opportunities and growth potential.
- Conduct regular training sessions for banking partners on insurance products, sales processes, and regulatory guidelines.
- Develop and implement branch activation plans through engagement programs, reward and recognition initiatives, and sales campaigns to maximize business penetration and unlock the full potential of partner branches within the assigned geography.
2.
Relationship
Management
- Drive sales campaigns, contests, and promotional initiatives with partner banks to enhance business performance and increase sales in profitable customer segments.
- Support banking partners in identifying customer needs, presenting suitable insurance solutions, and facilitating successful sales closures.
- Identify and leverage cross-selling opportunities within the existing customer base to improve product penetration and revenue generation.
3. Acquisition of Recent Banking Partners
- Gather and analyze market intelligence on prospective banking partners, including customer profiles, business potential, and product suitability, to assess partnership viability and profitability.
- Arrange and conduct meetings with prospective banking partners to present Bajaj General Insurance offerings and propose customized solutions in coordination with the Vertical Head.
- Evaluate partnership opportunities and recommend strategic tie-ups that align with business objectives and growth plans.
4.
Service
Orientation
- Collaborate with cross-functional teams to ensure smooth execution of business processes, timely policy issuance, and effective partner servicing.
- Collect and verify post-sales documentation from customers and coordinate with operations teams for timely processing and issuance.
- Address and resolve operational concerns raised by banking partners to ensure a seamless working experience.
- Provide end-to-end support for policy servicing activities, including cancellations, endorsements, approvals, and request tracking in coordination with internal operations teams.
- Assist banking partners in claim registration and follow-up, ensuring timely processing and resolution within agreed service levels.
- Maintain a high standard of service delivery to strengthen partner relationships and enhance customer satisfaction.