- Lead Management: Promptly respond to incoming customer leads and inquiries generated via Instagram ads and social media campaigns on WhatsApp.
- Product Showcase: Share relevant digital product catalogues, price lists, and stock availability based on customer preferences and requirements.
- Order Processing: Assist customers in selecting products, finalizing order details, confirming quantities, and closing sales.
- Payment & Delivery Coordination: Provide payment links/bank details, track incoming payments, and hand over confirmed orders to the logistics team for dispatch.
- Follow-up & Nurturing: Maintain a structured follow-up routine for inactive leads and abandoned chats to improve conversion rates.
- Record Keeping: Maintain clear records of daily chat inquiries, customer contact lists, order status, and lead statuses.
Preferred candidate profile
- Communication: Strong written communication skills in English and Hindi (knowledge of regional languages is a plus).
- Technical Aptitude: Proficient with WhatsApp Business,
basic mobile/web apps, digital catalogues (PDFs), and basic Excel/Google Sheets.
- Experience: Prior experience in Inside Sales, E-commerce operations, Customer Service, or WhatsApp Marketing handling is preferred (Freshers with strong communication skills are welcome).
- Speed & Accuracy: High typing speed and ability to multitask between multiple ongoing customer chats simultaneously.
- Sales Orientation: Good negotiation skills, persuasive demeanor, and customer-first problem-solving mindset.
Perks and benefits
- Performance Bonuses: Attractive monthly sales commissions and conversion incentives on top of base salary.
- Work Flexibility: Up-to-date, relaxed office environment with clear, streamlined workflows.
- Skill Growth: Exposure to fast-growing digital sales tools, CRM platforms, and e-commerce marketing workflows.
- Fixed Offs: Standard working hours with regular weekly offs and holiday leaves.