Job Details

- Location: Goregaon, Mumbai - Pan India Travel

- Working Hours: 9 Hours
- Work Location: Goregaon (E), Mumbai

Position Overview

We are looking for a proactive and customer-focused Sales Coordinator (Telecaller / Tele-Sales) to support our sales team by generating business opportunities, handling customer inquiries, and coordinating with internal teams for seamless service delivery.

Key Responsibilities

- Make outbound calls to prospective and existing customers to promote Crystal Logistics cold chain and logistics services.

- Generate, qualify, and nurture sales leads for the field sales and business development team.

- Handle inbound customer inquiries and provide accurate information regarding company services and pricing.

- Follow up with potential customers to maximize conversion opportunities.

- Process customer orders and coordinate with the operations team for smooth execution.

- Maintain accurate customer records, call logs, and sales activities in the CRM system.

- Build long-term customer relationships through timely communication and regular follow-ups.

- Coordinate with Sales, Operations, and Customer Support teams to ensure excellent customer experience.

- Prepare daily and weekly reports on calls, leads, customer feedback, and sales activities.





- Support the sales team in achieving monthly business targets and revenue goals.

Required Qualifications

- Graduate in any discipline (Bachelors Degree preferred).

- Certification in Sales, Customer Service, or CRM tools will be an added advantage.

Experience Requirements

- 1-3 years of experience in Telecalling, Tele-Sales, Inside Sales, Customer Support, or Sales Coordination.

- Experience in Cold Chain, Logistics, Freight Forwarding, Transportation, Warehousing, or any B2B service industry will be preferred.

- Freshers with excellent communication skills and a strong sales aptitude may also be considered.

Skills Competencies

- Technical Skills:

- Knowledge of CRM software (Zoho CRM, Salesforce, or similar platforms)

- Proficiency in MS Excel, MS Office, and email communication

- Basic understanding of logistics and supply chain operations

- Ability to manage customer databases and sales reports

- Soft Skills:

- Excellent verbal and written communication skills

- Solid persuasion and negotiation abilities

- Customer relationship management
- Active listening and problem-solving skills

- Time management and multitasking
- Target-oriented and self-motivated

- Team collaboration and coordination

📌 Sales Coordinator (Mumbai)
🏢 Crystal Group
📍 Mumbai