The Team Lead at HRH Next Services manages day-to-day BPO operations. They motivate, train, and mentor executives to achieve performance targets, while maintaining excellent quality and customer satisfaction. This leadership role builds an inspiring, team-oriented work environment and drives direct company growth
Key Responsibilities

- Operations Management: Oversee daily floor activities, handle escalations, and ensure adherence to SLAs (Service Level Agreements).
- Team Leadership & Coaching: Motivate the team, conduct product training, and empower associates to improve communication and confidence.
- Performance Tracking: Delegate tasks, track KPIs (productivity and quality metrics), and conduct quarterly performance reviews.
- Quality Assurance: Identify knowledge or skill gaps and coordinate with Quality Analysts to implement corrective actions.
- Employee Engagement:



Foster a positive, open-communication work environment, resolve conflicts, and encourage team-building

Qualifications & Requirements

- Experience: 1 to 5 years of relevant BPO/Call Center experience, with at least 1-2 years in a leadership
- Language Skills: Proficiency in regional languages (such as Tamil, Malayalam, etc., specific to the local region like Coimbatore or Hyderabad) is highly valued.
- Skills: Strong communication, conflict resolution, analytical thinking, and proficiency in MS Office.
- Education: A Bachelor's degree in any stream is typically required.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Service Team Leader (India)
🏢 HRH Next Services Pvt.Ltd
📍 India