The MIS Executive is responsible for collecting, maintaining, analyzing and reporting operational data related to the 108 Emergency Ambulance Service. The role supports management by providing accurate and timely reports on call center performance, ambulance operations, staffing and service levels to facilitate decision-making.
- Prepare and maintain daily, weekly and monthly MIS reports.
- Monitor ambulance deployment, response times and operational performance.
- Track call volume, call handling time, abandoned calls and other call center KPIs.
- Maintain databases and ensure data accuracy and completeness.
- Generate dashboards and management reports using Excel and reporting tools.
- Analyze trends and identify operational issues or performance gaps.
- Coordinate with Operations,
EMTs, Pilots and Management teams for data collection.
- Verify and validate data before report submission.
- Maintain historical records and backup of operational data.
- Support audits and management reviews by providing required reports.
- Ensure confidentiality and security of operational information.
Qualifications:
- Any degree
- Minimum one year experience at call center
Skills:
Calm under pressure, good communication, teamwork, and quick decision-making
Pay: ₹15,000.00 - ₹25,000.00 per month
Advantages:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund
Experience:
- Call centre: 1 year (Required)
Work Location: In person
📌 MIS Executive (India)
🏢 GVK EMRI
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.