- We require a senior Retail store supervisor to observe all retailes stores of Dharti Namkeen.

- Visit all the stores as require in a day, unde4rstand its footfall and make changes as per the requirements.

- – Retail Store Supervisor (Multi-Store Operations)

- Role: Retail Store Supervisor

- Reporting To: Operations Manager / Management

- Key Responsibilities

- Store Operations

- Visit all assigned retail stores as per the scheduled route.

- Ensure smooth day-to-day operations across every outlet.

- Monitor store opening and closing procedures.

- Verify stock availability and report shortages.

- Ensure proper product display, merchandising, and shelf arrangement.

- Check pricing accuracy and promotional material implementation.

- Store Cleanliness &
- Hygiene

- Ensure every store maintains high standards of cleanliness.

- Monitor floor, shelves, counters, storage areas, washrooms, and entrance cleanliness.

- Ensure dusting, mopping, and sanitization are completed as per schedule.

- Report maintenance issues immediately.

- Ensure pest control and hygiene practices are followed.

- Customer Service

- Observe customer interactions and service quality.

- Ensure customers are greeted and attended promptly.

- Resolve customer concerns whenever possible.

- Maintain a friendly and professional shopping experience.

- Encourage repeat customers through excellent service.

- Customer Feedback Management

- Collect customer feedback regularly.

- Record complaints, suggestions, and appreciation.

- Share feedback with management.

- Follow up to ensure complaints are resolved.

- Identify recurring customer issues and recommend improvements.

- Staff Supervision

- Monitor employee attendance and punctuality.

- Ensure staff wear proper uniforms and maintain grooming standards.

- Guide staff on customer handling and sales etiquette.

- Maintain discipline and professionalism.





- Report training requirements to management.

- Hospitality Standards

- Ensure customers receive a warm welcome.

- Maintain polite communication at all times.

- Ensure stores provide a comfortable shopping environment.

- Encourage staff to assist customers proactively.

- Monitor overall customer satisfaction.

- Sales &

- Performance

- Monitor daily sales performance.

- Identify slow-moving products.

- Suggest promotional activities to increase sales.

- Ensure staff actively promote offers and new products.

- Track store-wise performance and improvement areas.

- Inventory &

- Stock Monitoring

- Verify physical stock regularly.

- Report damaged, expired, or near-expiry products.

- Ensure FIFO practices are followed.

- Coordinate with warehouse for stock replenishment.

- Reduce stock losses and wastage.

- Compliance &

- Documentation

- Complete store inspection checklists during every visit.

- Submit daily visit reports with photographs.

- Maintain records of customer feedback and corrective actions.

- Ensure company SOPs are followed consistently.

- Report any policy violations immediately.

- Continuous Improvement

- Recommend operational improvements for each store.

- Monitor implementation of management decisions.

- Identify opportunities to improve customer experience.

- Support current store launches and promotional campaigns.

- Ensure consistency in standards across all retail outlets.

- Key Performance Indicators (KPIs)

- Store cleanliness compliance.

- Customer satisfaction score.

- Customer complaint resolution time.

- Store audit score.

- Staff discipline and attendance compliance.

- Visual merchandising compliance.

- SOP adherence.

- Sales growth support.

- Customer feedback collection rate.

- * Store visit completion as per schedule.

Pay: ₹13,258.88 - ₹27,632.11 per month

Benefits

- Internet reimbursement

Work Location: In person

📌 Retail Supervisor (Udhana)
🏢 Dharti Food Products
📍 Udhana