Team Member-Retail Asset Operations is responsible for the execution of loan disbursements of Mortgages (including construction Finance), Personal loans, Business loans & Digital LOB. Role would include fund transfer with respect to customer refunds as well. He/She will be responsible for ensuring correct disbursements to the beneficiary accounts & to also ensure zero processing errors on the same.
Job Context & Major Challenges
Job Context/Job Challenges:
Organizational Context
Key Aspects
As the lending arm of Aditya Birla Financial Services Group (ABFSG), Aditya Birla Finance Limited (ABFL) offers specialized lending and financing solutions in the areas of Capital Markets, Corporate/ Trade Finance, Commercial Real Estate and Mortgages. Currently ranked within the top 25 NBFCs of India, ABFL has made significant progress.
The retail Asset division caters to the financing needs of Individuals, SME & mid size corporates through the product suite of secured lending (mortages/construction finance) as well as unsecured lending (Personal loans & business loans) in the form of terms loans & LOC.
The retail asset division also caters to the digital LOB through SME loans, open market personal loans & sales finance (consumer durables). The Operations activity starts once a loan has been sanctioned by the Credit Risk function. They are responsible for document scrutiny and end-to-end loan disbursement/ transaction management activity as well some post disbursement processes.
The loan disbursement process initiation and customer service activities are handled at a zonal level while a centralised team handles all loan repayment schedules.
The zonal level structure will have front end and back end operations.
Job Context
Key Aspects
Centralised disbursements Operations is responsible for the execution & control of loan disbursements of Mortgages (including construction Finance), Personal loans, Business loans & Digital LOB. Role would include fund transfer with respect to customer refunds as well. Centralised disbursement management of mortgage, unsecured & digital loans.
End to end Insurance management
Key Challenges To acquire the right talent at a pan India level and managing attrition To derive greater efficiencies from transaction processing systems To drive insightful and timely operations reporting
Enabling Skill Sets & Qualifications The skills required for this role are strategic orientation, business acumen, goal orientation, working effectively with the teams, interpersonal and influencing skills
Education and experience required for this role is post graduate with minimum 3-5 years of work experience in the banking and lending domain. PGDBM/MBA/CA/CAIIB certified would be preferred
Ensuring availability of funds in the bank accounts through treasury
KRA2
Process Improvements & Technology Enablement
Review the use and efficacy of existing transaction systems and identify enhancement/ upgradation opportunities for implementation
Identify and drive process improvements targeted at specific product lines/ distribution channels
Initiate/ Lead projects related to standardisation of processes, technology adoption or migration, quality and compliance controls at a pan India level
KRA3
Compliance Management & Reporting
Drive adherence on all policies and processes related to loan processing and disbursement within the Retail Assets operations team
Oversee the creation of an audit calendar and ensure timely process audits are carried out and remedial actions are taken to closure within the branch network
Track performance metrics, defect ratio and SLAs and identify trends/ patterns that need to be addressed in order to drive greater efficiencies
Oversee timely reporting and circulation of operations MIS to relevant internal stakeholder groups
KRA4
Stakeholder/ Vendor Management
Oversee vendor empanelment processes and contracting and define vendor evaluation metrics to drive quality
Work closely with key individuals within banking on streamlining processes related to Processing and Cash Management Services
KRA5
People Management
Monitor attrition and drive engagement within the team through various interventions
Ensure consistent training opportunities for team members and timely up skilling to drive system adoption and process adherence
📌 Retail asset operations (Uttar Pradesh)
🏢 Aditya Birla Group
📍 Uttar Pradesh
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