– Head: Operations &

• Sales Designation: Head – Operations &

• Sales Department: Operations &

• Business Growth Reports To: Director / Business Head Location : Pune ( Hadapsar) Experience : 8 to 13 years Role Overview Must have experience in Fine Dining or Hospitality sector The Head – Restaurant Operations &

• Sales is responsible for driving both operational excellence and revenue growth across all company-owned and franchise outlets. The role involves strategic leadership in ensuring consistent guest experience, cost efficiency, and sales enhancement through structured business planning, marketing initiatives, and team performance management. Business &

• Sales Strategy  Develop and execute the annual business plan with defined sales, profitability, and operational targets for each outlet.  Analyze sales trends, category mix, and revenue drivers to identify opportunities for growth in dine-in, delivery, and catering (ODC) channels.  Collaborate with Marketing and Regional Operations teams to drive sales campaigns, promotions, and guest retention programs.  Introduce local store marketing (LSM) activities to increase footfall, repeat guests, and overall sales per outlet.  Set monthly and quarterly sales KPIs for Regional Managers and track achievement through reviews.  Drive corporate sales, bulk orders, and institutional partnerships to diversify revenue sources.

Outlet

Operations & Excellence  Define and periodically enhance audit mechanisms and SOPs to ensure consistent service, hygiene, and operational discipline.  Conduct surprise audits to validate adherence to standards and uncover sales-impacting gaps.  Ensure 100% resolution of non-compliances within 30 days of audit report generation.  Align operations with sales goals by improving table turnover, order accuracy, and guest satisfaction metrics. Cost & Profitability Management  Monitor Food Cost, Operational Cost,



and Labor Cost across outlets; ensure all costs remain within budgeted benchmarks.  Drive menu engineering and product mix optimization to improve gross margins.  Implement waste reduction, procurement efficiency, and manpower optimization strategies to enhance profitability.  Prepare P& L performance reports and drive corrective actions for underperforming outlets. Dine-In, Delivery & ODC Revenue Growth  Develop and implement strategies to increase dine-in and home delivery sales across all outlets.  Partner with aggregators (Swiggy, Zomato, etc.) to drive visibility, ratings, and conversions.  Manage ODC and party business from inquiry to execution — ensuring maximum conversion rate and 100% positive customer feedback.  Introduce upselling and cross-selling initiatives across outlets through staff training and incentive programs.  Track daily sales reports and provide insights to boost outlet performance.

Franchisee & Business Expansion  Act as the primary liaison between corporate and franchise partners.  Share key insights on sales performance, guest feedback, and operational gaps regularly.  Support franchisees in achieving revenue targets through training, marketing, and operational interventions.  Identify and evaluate recent franchise and outlet opportunities, including site assessments and ROI projections.

People

Management & Sales Capability Building  Define hiring parameters and oversee recruitment of all outlet-level staff (except Restaurant Managers).



 Train outlet teams and Regional Managers on sales behavior, guest engagement, and upselling skills.  Conduct periodic performance appraisals and link KPIs to sales and service outcomes.  Build a sales-focused culture within operations through recognition, communication, and leadership engagement.

Guest

Experience & Retention  Map guest journeys and identify moments that influence satisfaction, loyalty, and spending.  Drive structured feedback collection, analysis, and resolution across dine-in and delivery platforms.  Ensure closure of negative feedback within 48 hours, including online reviews and aggregator ratings.  Implement loyalty and referral programs to enhance repeat business. Reporting &; Data-Driven Decision Making  Ensure 100% compliance with reporting formats (Food Cost, CGS, MPRs, Inventory, Sales Mix, etc.).  Analyze sales performance by outlet, product, and segment; present monthly insights to management.  Use data to drive promotions, pricing, and resource allocation decisions for maximum ROI.

Marketing

Coordination  Work closely with the Marketing team to execute campaigns, offers, and seasonal promotions aligned with sales goals.  Monitor the impact of marketing activities on sales, guest traffic, and brand engagement.  Drive digital reputation management through social media responsiveness and guest satisfaction initiatives. Compliance, Policies & Brand Standards  Ensure full compliance with all statutory, brand, and operational policies (FSSAI, PF, ESIC, fire safety, etc.).  Maintain consistent brand presentation, grooming, and service standards across all outlets.  Enforce a zero-tolerance policy toward non-compliance or misconduct.

Skills: hospitality management,hotel operations,hospitality,operations,restaurant,restaurant operations,hotel management,hotel,restaurant management

📌 Restaurant Operations Head_Rz (Pune)
🏢 IAssess Consultants
📍 Pune