Job Summary The Restaurant Captain is responsible for supervising floor operations, coordinating service staff, ensuring excellent guest service, and maintaining smooth restaurant operations during service hours. The role acts as a bridge between guests, stewards, and restaurant management.

Key Responsibilities1. Guest Service

- Welcome and assist guests in a professional manner
- Ensure excellent dining experience and customer satisfaction
- Handle guest complaints or special requests promptly
- Maintain service quality standards at all times

2. Team Supervision

- Supervise waiters, stewards, and service staff
- Allocate duties and monitor staff performance during shifts
- Train new staff on service standards and restaurant procedures
- Ensure proper grooming and discipline of staff

3. Floor Operations

- Coordinate table reservations and seating arrangements
- Ensure timely and accurate food & beverage service
- Communicate effectively with kitchen and bar staff
- Monitor table turnover and service efficiency

4. Billing & Reporting





- Assist in preparing bills and handling payments
- Verify daily sales and service records
- Report operational issues to the Restaurant Manager

5. Hygiene & Safety

- Maintain cleanliness and hygiene standards in dining areas
- Ensure compliance with food safety and service regulations
- Monitor proper handling of restaurant equipment and utensils

Required Skills & Qualifications

- Good communication and interpersonal skills
- Strong leadership and coordination abilities
- Customer service orientation
- Ability to work in a fast-paced environment
- Basic knowledge of POS systems and billing procedures

Education & Experience

- Diploma/Degree in Hotel Management or Hospitality preferred
- 2–4 years of experience in restaurant service operations

Pay: ₹18,000.00 - ₹25,000.00 per month

Perks

- Food provided
- Provident Fund

Work Location: In person

📌 Restaurant Captain (Pune)
🏢 Sante Spa Cuisine
📍 Pune