Company Overview The Spirited Spot is an award-winning cocktail and culture destination known for blending elevated hospitality, immersive music experiences, and world-class mixology. With a strong identity built in Nagpur and an exciting expansion into Pune, The Spirited Spot is redefining nightlife and social dining through unforgettable guest experiences, curated events, premium cocktails, and community-driven hospitality.

At TSS, hospitality is not just service — it is energy, attention to detail, and creating memorable moments for every guest.

Pune Address The Spirited Spot

(A unit of Ovens & Barrels Clubs Private Limited)

Survey No. 25, Eleven West by Panchshil, Unit No. 1 & 2, Ground Floor,

Pan Card Club Road, Baner, Pune – 411045

? Google Location:

The Spirited Spot Pune Location

? Instagram Handle:

@thespiritedspotnagpur

@thespiritedspotpune

Role Objective To lead front-of-house service operations during assigned shifts by ensuring exceptional guest experiences, efficient team coordination, adherence to service standards, and seamless communication between guests, service staff, kitchen, and bar teams.

The Restaurant Captain will act as the operational leader on the floor, ensuring that every guest receives prompt, professional, and memorable service in line with The Spirited Spot’s premium hospitality standards.

Key Responsibility Areas (KRAs)

1. Guest Service Excellence

Welcome and interact with guests professionally and courteously

Ensure personalized and attentive service throughout the guest journey

Understand guest preferences and provide menu recommendations

Handle guest requests, concerns, and feedback promptly

Ensure a memorable dining and beverage experience

Key Metrics

Guest satisfaction scores

Positive guest feedback

Repeat guest recognition

Complaint resolution effectiveness

Service quality ratings

2. Floor Operations Management

Supervise daily restaurant floor operations during assigned shifts

Monitor table allocation and guest seating efficiency

Ensure service flow remains smooth during peak operational hours

Coordinate effectively with kitchen and bar teams





Ensure adherence to service SOPs and operational standards

Key Metrics

Table turnover efficiency

Service delivery time

Shift operational audit scores

Floor readiness compliance

Reduction in service delays

3. Team Supervision & Leadership

Lead stewards and service associates during service hours

Conduct pre-shift briefings and allocate responsibilities

Monitor staff performance and provide on-floor coaching

Ensure grooming, discipline, and professionalism standards are maintained

Assist management in training new team members

Key Metrics

Team productivity

Staff discipline compliance

Training effectiveness

Employee performance improvement

Shift execution quality

4. Food & Beverage Knowledge

Maintain comprehensive knowledge of food menus, cocktails, beverages, wines, and promotions

Explain menu offerings confidently to guests

Recommend food and beverage pairings

Promote signature cocktails, chef specials, and premium offerings

Stay updated on menu changes and seasonal launches

Key Metrics

Menu knowledge assessment scores

Upselling performance

Signature menu sales contribution

Beverage recommendation conversion rate

5. Sales & Revenue Enhancement

Drive upselling of premium dishes, cocktails, and experiences

Encourage add-on sales and menu recommendations

Support achievement of daily and monthly revenue targets

Assist in promotional activities and special events

Key Metrics

Average guest spend

Upselling conversion rate

Revenue contribution

Promotional campaign participation

6. Complaint Handling & Service Recovery

Address guest concerns professionally and efficiently

Resolve minor operational and service issues independently

Escalate critical issues to management when required

Ensure guest satisfaction through effective service recovery

Key Metrics





Complaint resolution time

Guest recovery success rate

Reduction in recurring service complaints

Escalation management effectiveness

7. Hygiene, Safety & Compliance

Ensure cleanliness and hygiene standards across service areas

Monitor table setup and restaurant presentation standards

Ensure compliance with food safety and operational SOPs

Maintain personal grooming and professional appearance

Report maintenance and safety concerns promptly

Key Metrics

Hygiene audit scores

SOP compliance levels

Grooming compliance

Incident reduction rate

8. Inventory & Service Equipment Control

Monitor service equipment usage and handling

Ensure availability of menus, service tools, and guest supplies

Assist in inventory checks when required

Minimize breakage and wastage

Key Metrics

Equipment maintenance compliance

Breakage reduction

Inventory accuracy support

Service readiness standards

Desired Candidate Profile

Strong experience in restaurant, lounge, bar, or hospitality service operations

Excellent communication and guest interaction skills

Strong leadership and team supervision abilities

Sound knowledge of food service, cocktails, and hospitality standards

Ability to perform effectively in high-volume and fast-paced environments

Professional appearance and positive attitude

Strong problem-solving and multitasking abilities

Passion for hospitality and guest satisfaction

Preferred Qualifications

Diploma or Degree in Hotel Management or Hospitality Management preferred

2–5 years of experience in restaurant or premium hospitality service

Prior experience in fine dining, premium bars, lounges, or luxury hospitality brands preferred

Why Join The Spirited Spot?

Chance to work with one of Central India’s leading cocktail and hospitality brands

Exposure to premium dining, mixology, and experiential hospitality

Strong career growth opportunities within an expanding organization

Dynamic work environment driven by music, creativity, culture, and guest experiences A team culture focused on excellence, innovation, and memorable hospitality

📌 Restaurant Captain (Pune)
🏢 The Spirited Spot
📍 Pune