- Respond promptly to inquiries from prospective buyers generated through marketing campaigns, walk-in visits, referrals, and digital platforms.
- Deliver engaging pre-sales presentations and conduct property site visits, highlighting project features, amenities, floor plans, and unique selling points.
- Provide comprehensive information on property pricing, payment schedules, financing options, and applicable offers to assist customers in making informed decisions.
- Build and maintain strong relationships with prospective clients through regular follow-ups, addressing queries and nurturing leads throughout the sales cycle.
- Coordinate closely with the sales team to qualify and transfer high-potential leads, ensuring a seamless handover for deal closure.
- Maintain accurate lead databases,
prepare periodic lead tracking reports, and analyze conversion metrics to support sales performance.
- Assist in planning and executing property launches, exhibitions, open houses, and other promotional events to generate customer engagement.
- Collaborate with the marketing, CRM, and documentation teams to deliver a smooth and effective customer experience from inquiry to booking.
- Ensure all customer interactions comply with company policies, industry standards, and applicable legal and regulatory requirements.