- Lead and manage the overall sales and operations of the West region to achieve business and revenue targets.
- Develop and implement regional sales strategies to expand the customer base and increase market share.
- Monitor daily operational performance and ensure smooth execution of logistics, cargo, and courier services.
- Build and maintain strong relationships with airline partners to ensure seamless coordination, service quality, and timely issue resolution.
- Coordinate with internal teams and external stakeholders to optimize operational efficiency and customer satisfaction.
- Oversee manpower planning, team management, recruitment support, training, and performance monitoring across the region.
- Ensure adherence to company policies, operational SOPs, and regulatory compliance.
- Analyze regional sales and operational performance, prepare MIS reports, and present insights to senior management.
- Identify current business opportunities and strengthen relationships with key clients and corporate accounts.
- Monitor regional budgets, control costs, and drive profitability.
- Resolve customer escalations and operational challenges promptly while maintaining high service standards.
- Lead, motivate, and mentor regional teams to achieve organizational goals and improve productivity.
- Coordinate with cross-functional departments such as Finance, HR, Operations, and Customer Service for seamless business execution.
- Drive continuous process improvements to enhance efficiency, service quality, and business growth.
Key Skills
- Regional Sales Management
- Logistics & Supply Chain Operations
- Airline Coordination & Liaison
- Team Leadership & People Management
- Business Development
- Client Relationship Management
- Operations Management
- Budgeting & Cost Control
- MIS Reporting & Data Analysis
- Problem Solving & Decision Making
- Excellent Communication & Negotiation Skills