Company Description HDFC Bank is India’s largest private sector bank, serving over 92 million customers with a broad portfolio of financial products and services. With 8,919 branches and 21,031 ATMs across 3,836 cities and towns as of August 2024, the bank offers wide accessibility and deep market reach.

Established in 1995 with the mission to be a “World-class Indian Bank,” HDFC Bank delivers innovative solutions for individuals, MSMEs, and large corporations, including loans, payments, and wealth management. Following its 2023 merger with HDFC Ltd, the bank strengthened its capabilities in housing finance, enabling more seamless home loan and related services. Through its CSR initiative Parivartan, HDFC Bank supports education, healthcare, skills training, and sustainable livelihoods, while maintaining strong focus on digital innovation, security, and data confidentiality.

Role Description The Quality Specialist role at HDFC Bank is a full-time, on-site position based in Bengaluru.

The Quality

Specialist will be responsible for monitoring and evaluating banking processes, transactions, and service delivery to ensure adherence to internal standards, regulatory requirements, and best practices. Day-to-day tasks include conducting quality audits, reviewing documentation and workflows, identifying gaps or deviations, and recommending corrective and preventive actions. The role involves collaborating with operations, risk,



and product teams to implement quality improvement initiatives, track performance metrics, and support compliance with service-level and control frameworks.

The Quality

Specialist will also prepare reports, maintain quality records, and contribute to training and awareness activities that strengthen a culture of continuous improvement.

Qualifications

- Candidates should possess solid Quality Assurance and Quality Control skills to maintain and improve standards across processes.
- Candidates should possess experience in Quality Auditing and process review to assess compliance and identify areas for improvement.
- Candidates should possess solid Analytical Skills to interpret data, identify trends, and support data-driven decision-making.
- Candidates should possess effective Communication skills to present findings, collaborate with stakeholders, and support training initiatives.
- Relevant experience in banking, financial services, or operations quality management is preferred.
- Ability to work with cross-functional teams, manage multiple priorities, and meet timelines in a fast-paced environment.
- Proficiency in MS Excel, reporting tools, and documentation standards; familiarity with quality frameworks or ISO standards is an advantage.
- Bachelor’s degree in business, finance, engineering, or a related discipline; professional certifications in quality or auditing are a plus.

📌 Quality Specialis (Bengaluru)
🏢 CORPORACIÓN MC EXPANSIÓN
📍 Bengaluru