We are looking for a Sales Quality Analyst with at least 1 year of experience in handling sales or outbound processes in a BPO environment. The candidate will be responsible for monitoring customer interactions, evaluating call quality, identifying improvement areas, and ensuring compliance with quality standards to enhance overall sales performance.

Key Responsibilities:

- Monitor and evaluate outbound sales calls as per quality parameters.

- Conduct call audits and provide constructive feedback to agents.

- Ensure adherence to sales processes, compliance, and company policies.

- Prepare quality reports and analyze performance trends.

- Identify training needs and coordinate with the Training and Operations teams.

- Maintain quality scorecards and ensure timely completion of evaluations.





- Support process improvement initiatives to enhance customer experience and sales conversion.

Eligibility Criteria:

- Minimum 1 year of experience as a Quality Analyst or in handling Sales/Outbound processes in a BPO.

- Strong understanding of quality frameworks and call auditing.

- Excellent communication, analytical, and feedback skills.

- Proficient in MS Excel and reporting.

- Ability to work in a fast-paced environment and meet quality targets.

Preferred Skills:

- Experience in sales quality monitoring.

- Positive analytical and coaching skills.

- Attention to detail and problem-solving ability.

- Strong interpersonal and stakeholder management skills.

Contact (phone hidden)

HR Vijay

📌 Quality Auditor (Noida)
🏢 ICCS
📍 Noida