Quality Analyst - Senior Executive (Gurugram)

Quality Analyst - Senior Executive (Gurugram)

02 Aug
|
EXL
|
Gurugram

02 Aug

EXL

Gurugram

- Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance

- Audit handling of GDS queues (Re-shop, Navigation, Ticketing) to ensure timely and accurate action

- Validate consultant expertise in ticket exchanges, reissues, and refunds as per airline fare rules

- Review usage and accuracy within hotel booking platforms such as Hotel Hub or similar systems

- Ensure compliance with airline policies, visa requirements, and company SOPs

- Identify service gaps and recommend corrective and preventive actions

- Analyze travel service workflows (e.g., bookings, rebooking, cancellations, refunds) for inefficiencies.

- Graduate in any stream

- Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing preferred

- Hands-on experience to manage Travel Products

📌 Quality Analyst - Senior Executive (Gurugram)
🏢 EXL
📍 Gurugram

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