About Brinks GSS, India The Brinks Global Shared Services, India (or Brinks GSS, India) was established in Hyderabad as a strategic extension of Brinks global organization in partnership with ANSR. Rather than serving as a traditional support center, Brinks GSS, India is designed to be a high impact capability hub that partners with teams across the globe to drive business outcomes and deliver enterprise-wide solutions. Teams in Hyderabad collaborate directly with global stakeholders across functions including Technology, Cybersecurity, Data &

- Analytics, Finance, Human Resources, Procurement and other corporate services. Employees have the opportunity to work on complex business challenges, contribute to global initiatives, and help shape the future direction of the organization. At Brinks, the purpose is simple and powerful: Together, we build partnerships to secure commerce.

What Youll Be Doing (Position Summary): The Program Manager, APAC will lead and coordinate regional GSS transitions, ensuring consistent execution, governance, and stabilization of operations as markets migrate into GSS hubs. Support transition pipeline delivery during and after the GSS program. This role is designed for someone who can bring structure, clarity, and execution discipline to technology delivery.

The role will partner with business and IT stakeholders to translate needs into actionable plans, manage delivery quality, and help ensure solutions are released with the right level of readiness, control, and user alignment.

Work Environment: At Brinks, we enable a work setting that supports both performance and flexibility. Work arrangements, including on-site and hybrid options, will be discussed during the interview process based on role requirements and business needs.

How Youll

Succeed (Roles &





- Responsibilities): Success in this role requires both strong execution and the ability to operate effectively in a global, evolving environment.

You will

- Transition Planning: Develop detailed transition strategies and plans, incorporating tasks, timelines, dependencies, resource allocations, and phased approach for multi-tower/in-region transitions.
- Stakeholder Management: Engage and align regional stakeholders, ensuring buy-in and effective communication throughout the transition. Host regular meetings to address issues, risks, and progress updates.
- Risk and Impact Assessment: Proactively identify risks and dependencies (process, people, technology), assess their impact, and design mitigation plans. Track and resolve transition-related issues efficiently.
- Project Leadership: Lead cross-functional project teams, including Functional SMEs, Project Managers, and external vendors; coordinate between source and target teams to ensure smooth handover and operational readiness.
- Change Management: Facilitate adoption of new processes, systems, or delivery models, offering training, support, and communication for impacted teams. Drive change management activities to maximize employee engagement and minimize service disruption.
- Quality Assurance &
- Governance: Oversee transition documentation, quality checkpoints, service acceptance criteria, and success metrics.



Ensure adherence to regulatory standards, client requirements, and best practices like ITIL.
- Budget &
- Cost Management: Administer transition budgets, forecast spend and savings and optimize resource deployment to control costs.
- Reporting &
- Continuous Improvement: Provide transparent reporting on transition status, KPIs, lessons learned. Encourage a culture of continuous improvement and process standardization for future transitions.

Experience

- 7 years experience in transition/project/change management within shared services or outsourcing environments.
- Advanced skills in stakeholder engagement, project and program management, risk management, and process analysis.
- Strong leadership, team management, and communication abilities.
- Analytical mindset, organizational agility, and proven ability to motivate teams through uncertainty.
- Deep understanding of service management frameworks, e.g., ITIL, as well as Lean/Six Sigma methodologies preferred.
- Bachelors degree in Finance, Information Systems, Business, Project Management, or related field.

Who You Are (Skills / Qualifications): Must Have Skills:

- Transition and Program Management - Risk and Issue Management - Stakeholder Engagement - Change Enablement - Analytical Thinking - Cross-Regional Coordination - Communication and Problem-Solving - Requirements, project/program, SDLC, Agile, delivery management, or release readiness skills.
- Solid coordination, facilitation, risk management, stakeholder alignment, and follow-through capability.
- Strong analytical thinking and problem-solving capability.
- Clear written and verbal communication with the ability to tailor messages to different audiences.
- Strong collaboration skills and ability to .

📌 Program Manager, APAC (Hyderabad)
🏢 Brinks GSS, India
📍 Hyderabad