We're looking for a Mid-Level Production/Application Support Analyst to help keep a business-critical IT platform stable, available, and compliant. You'll be the front line when things go wrong — triaging and resolving production incidents, monitoring system health, and driving root cause analysis on recurring issues — while also supporting controlled changes, releases, and operational documentation. This role sits at the intersection of infrastructure, development, and vendor teams, so you'll need to be as comfortable coordinating across teams as you are troubleshooting under pressure.

What You'll Do

Triage, investigate, and resolve production incidents using ServiceNow or a comparable ITSM tool, keeping stakeholders informed throughout the incident lifecycle

Monitor application health, respond to alerts, and identify stability or performance risks before they escalate into larger incidents

Conduct root cause analysis on recurring issues and help drive permanent fixes rather than repeated workarounds

Support controlled changes, releases, and patches with a strong eye toward minimizing disruption





Process access requests and maintain accurate operational documentation

Collaborate across infrastructure, development, and vendor teams to resolve issues and prevent recurrence

Communicate clearly with technical and business stakeholders throughout incident and change processes

Contribute to continuous improvement of monitoring, alerting, and incident response practices What You Bring

3+ years of experience in production support or application support for business-critical systems

Hands-on experience with ITSM tools such as ServiceNow

Strong knowledge of ITIL incident, problem, and change management practices

Robust troubleshooting skills across applications, integrations, and infrastructure

Working knowledge of SQL for data investigation and troubleshooting

Working knowledge of Linux/Unix environments and scripting

Experience with monitoring and logging tools such as Splunk, ELK, or Dynatrace

Strong communication skills for cross-team coordination during incidents and releases

📌 Production/Application Support Analyst (Bengaluru)
🏢 Toptal
📍 Bengaluru