Company Description Encrobytes Technologies is a technology company focused on building creative, next-generation digital platforms for businesses and consumers. The organization designs and delivers cloud-based B2B SaaS products that help companies automate operations, improve efficiency, and scale with confidence.

Encrobytes also develops B2C applications that aim to shape the future, disrupt markets, and enrich everyday life. By combining usability, performance, and real-world impact, the company creates future-ready solutions designed for sustainable growth and long-term success.

Role Description The Product Support Analyst is a full-time, on-site role based in New Delhi. This role involves providing frontline product and application support to business users, diagnosing issues, and coordinating resolutions with internal technical teams.

The analyst will handle customer inquiries via multiple channels, track and document incidents, and ensure timely updates and clear communication. Day-to-day responsibilities include analyzing recurring problems, contributing to knowledge base articles, and recommending enhancements to improve product usability and customer satisfaction.



The role also requires close collaboration with product management and engineering teams to relay user feedback and support data.

Qualifications

- Candidates should possess strong Product Support and Application Support skills, with experience troubleshooting software platforms.
- Candidates should possess solid Customer Support and Customer Satisfaction skills, with a focus on empathetic communication and issue ownership.
- Candidates should possess strong Analytical Skills, including the ability to interpret logs, identify patterns, and propose data-driven solutions.
- Candidates should possess clear written and verbal communication skills for explaining technical issues to non-technical stakeholders.
- Candidates should possess familiarity with ticketing/CRM systems, incident management processes, and basic SQL or reporting tools (preferred).
- Candidates should possess a bachelor’s degree in computer science, information technology, engineering, or a related field, or equivalent practical experience.
- Candidates should possess the ability to work collaboratively with cross-functional teams and manage multiple support cases in a fast-paced environment.

📌 Product Support Analyst (New Delhi)
🏢 Encrobytes Technologies
📍 New Delhi