Company Description

Bioscan Research is dedicated to advancing early detection of brain injury through innovative, non-invasive technologies. For over a decade, the company has focused on traumatic brain injury (TBI) screening, with its flagship device CEREBO® using near-infrared spectroscopy and adaptive machine learning to help clinicians detect intracranial haemorrhage at the point of care. Designed for emergency, defence, and public health environments with limited access to CT imaging, CEREBO® supports rapid triage and timely decision-making.

Bioscan

Research designs and manufactures its systems in-house, integrating proprietary optics, embedded electronics, and advanced signal processing, and validates them through deployments across hospitals, defence institutions, and tertiary care centres. Driven by scientific integrity and clinical collaboration, the multidisciplinary team works to strengthen emergency and neurocritical care infrastructure in India and globally. Role Description:

The Product Knowledge & Training Specialist is a full-time, on-site role based in Ahmedabad and serves as the custodian of Bioscan Research's product knowledge, documentation, and training programs. The role is responsible for developing a deep understanding of Bioscan's products, particularly CEREBO®, and translating technical and clinical information into clear, accurate, and user-friendly documentation and training materials. Working closely with R&D;, Quality, Clinical Affairs, Production, Regulatory, Customer Support, and Commercial teams, the specialist will coordinate documentation throughout the Design & Development lifecycle, maintain product knowledge and document repositories, and develop and deliver training programs for employees, clinicians, distributors, customers, and sales teams.

The role also includes preparing user manuals, work instructions, presentations, and digital learning materials; conducting product demonstrations and onboarding sessions; supporting product launches; gathering user feedback; and ensuring all documentation and training content remains accurate, up to date, and compliant with quality and regulatory requirements. Key Responsibilities:

-- Product Knowledge Management

Serve as the central custodian of product knowledge across the organisation.

Maintain product specifications, features, clinical applications, and product history.

Update product knowledge following design changes and product releases.

Maintain the organisation's product knowledge repository. -- Design & Development Documentation

Coordinate documentation throughout the Design & Development lifecycle in accordance with ISO 13485 design controls.

Maintain the Design History File (DHF), ensuring documentation completeness, traceability, and version control.

Coordinate preparation of Product Requirement Documents (PRDs), Technical Requirement Documents (TRDs), Design Inputs, Design Outputs, Design Review records, Verification & Validation documentation, Engineering Change documentation,



and Design Release Packages.

Support Engineering by converting technical inputs into standardized documentation while maintaining document quality, traceability, and compliance.

Coordinate document reviews and approvals with Engineering, Quality, Clinical, and Regulatory teams.

Ensure all released documents are current, approved, and available to relevant functions. -- Product & Clinical Documentation

Develop and maintain User Manuals (IFUs), Quick Start Guides, Installation Guides, Service Manuals, Troubleshooting Guides, Maintenance Manuals, Safety Instructions, Packaging Inserts, and Product Labels.

Prepare clinical workflow documents, investigator guides, training manuals, and educational materials to support clinical studies and product adoption.

Ensure all customer-facing documentation is technically accurate, clinically supported, easy to understand, and compliant with regulatory requirements. -- Process Documentation

Develop and maintain SOPs, Work Instructions, Process Maps, Forms, Templates, Assembly Guides, and Checklists.

Document workflows for Design & Development, Production, Procurement, Clinical Studies, Complaint Handling, Installation, Preventive Maintenance, and Customer Support.

Maintain document revision history and version control within the Quality Management System. -- Training Program Development & Delivery

Design and develop structured training programs for employees, distributors, clinicians, and customers.

Develop onboarding programs, certification modules, competency assessments, refresher training, presentations, quizzes, and learning materials.

Conduct classroom, virtual, and hands-on training sessions for Engineering, Production, Quality, Clinical Affairs, Regulatory, Customer Support, Commercial teams, and Service Engineers.

Coordinate organisation-wide communication and training for new product releases, design changes, and process updates.

Evaluate training effectiveness and maintain competency and training records. -- Commercial Enablement Develop product training programs for Sales, Marketing, Customer Support, and Distributor teams.

Create product playbooks, competitive comparison guides, clinical evidence summaries, objection-handling guides, FAQs, demonstration manuals, and product launch kits.

Support conferences, exhibitions, customer demonstrations, and distributor onboarding with technical and educational content.

Ensure all commercial communication is technically accurate, clinically supported, and aligned with regulatory requirements. -- Visual Learning & Communication

Develop presentations, infographics, instructional videos,



visual work instructions, and e-learning content to support product education and training.

Standardise visual communication across documentation and learning materials. -- Knowledge Management

Maintain the organisation's document repository, version control system, document templates, and product knowledge base.

Capture customer, distributor, and internal user feedback and continuously improve documentation, training materials, and knowledge resources.

Support internal and external audits by ensuring documentation and training records are complete and up to date. -- Cross-Functional Collaboration

Work closely with R&D;, Production, Quality, Clinical Affairs, Regulatory, Customer Support, Sales & Marketing, and Business Development to ensure product knowledge is consistently documented, communicated, and transferred across the organisation.

Key Skills & Experience:

Product expertise and training skills: Ability to act as a product specialist, including learning complex medical technology, creating training content, and delivering structured training programs.

Analytical capabilities: Strong analytical skills to interpret product performance data, user feedback, and clinical requirements, and to translate insights into improved training and support materials.

Communication and interpersonal skills: Explicit written and verbal communication, confident presentation skills, and the ability to explain technical information to diverse audiences in a concise, accessible manner.

Customer-facing and support skills: Customer service orientation with the ability to engage empathetically with clinicians and other users, understand their workflows, and provide responsive product support.

Sales collaboration: Capacity to work alongside sales teams, supporting product demonstrations, addressing product-related questions, and contributing to pre- and post-sales training initiatives.

Educational background: Bachelor’s degree in biomedical engineering, life sciences, nursing, allied health, or a related technical field; advanced degrees or certifications in medical devices or clinical research are an advantage.

Domain knowledge: Familiarity with medical devices, hospital or emergency care workflows, and basic neurotechnology. Strong technical and scientific writing skills with the ability to simplify complex concepts into clear, user-friendly documentation and training materials.

Experience in technical documentation, document coordination, version control, and document management systems.

Knowledge of instructional design principles, adult learning methodologies, and training program development and delivery.

Proficiency in Microsoft Office;

experience with Visio/Lucidchart and visual content creation tools such as Canva, Figma, or Adobe Illustrator is desirable.

Strong organisational and project coordination skills with the ability to manage multiple documentation and training initiatives simultaneously.

📌 Product Knowledge & Training Specialist (Ahmedabad)
🏢 Bioscan Research
📍 Ahmedabad