Role & responsibilities

Lead Management

- Handle inbound and outbound calls to prospective customers.
- Generate leads through telecalling, digital campaigns, referrals, and databases.
- Qualify customer requirements and identify buying intent.
- Maintain a healthy lead pipeline.

Customer Interaction

- Explain project details, pricing, amenities, and offers to customers.
- Answer customer queries professionally.
- Build robust customer relationships through regular follow-ups.
- Ensure an excellent customer experience during the pre-sales process.

Site Visit Coordination

- Schedule and confirm customer site visits.
- Coordinate with the sales team for visit planning.
- Share visit schedules and customer details with concerned executives.
- Follow up after site visits to gather feedback.

CRM Management

- Update customer interactions in CRM on a daily basis.
- Maintain accurate customer database.




- Record call outcomes and follow-up schedules.
- Ensure zero data loss and timely CRM updates.

Lead Follow-up

- Conduct regular follow-ups with warm and cold leads.
- Re-engage inactive prospects.
- Convert qualified leads into site visits.
- Support the sales team in lead conversion.

Sales Support

- Coordinate with Sales, Marketing, and CRM teams.
- Share daily lead status and reports.
- Assist during project launches and promotional events.
- Support achievement of monthly sales targets.

Documentation

- Maintain call records.
- Prepare daily MIS reports.
- Submit lead conversion reports.
- Track inquiry-to-site visit conversion.

Preferred candidate profile - 1 year exp. Preferred - female

📌 Presales Executive (Indore)
🏢 Dreams to Realty
📍 Indore