Company - Transcom

Work Mode - Remote / Work from Home

Office Location - Gurgaon

Working Days - 5.5 Days

Shift 9-hour window

Roles and Responsibilities

- Handle customer enquiries via phone calls, emails, or chats to resolve their issues and concerns.
- Provide accurate and timely responses to customers' queries related to products/services offered by the company.
- Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
- Escalate complex issues to senior team members or supervisors when necessary.
- Maintain records of all interactions with customers using CRM software.

Desired Candidate Profile

- 0-5 years of experience in a similar role (customer service/support).
- Proficiency in speaking the Polish language fluently. (B2 / C1)
- Solid communication skills with the ability to handle international processes effectively.
- Ability to work in an international BPO environment with a diverse client base.
- Looking for an immediate joiner, who can join next day of selection

📌 Polish Speaker (Gurugram)
🏢 Transcom
📍 Gurugram