Pet Relationship Manager (Customer Experience)

Pet Parent - Mandatory

Language -Fluent Hindi & English Mandatory

Role Overview

- The Pet Relationship Manager will serve as the primary point of contact for key customers, ensuring exceptional service across inbound calls, outbound calls, and chat interactions.
- The role requires proactive relationship management, a deep understanding of pet care products/services, and the ability to resolve customer queries while driving satisfaction and loyalty.

Key Responsibilities:
1. Customer Interaction & Support:

- Handle a high volume of inbound and outbound calls with professionalism and empathy.
- Manage live chat conversations, ensuring prompt and accurate responses.
- Address customer inquiries, complaints, and concerns effectively, escalating as needed.

1. Account Management:

- Build and maintain solid, long-term relationships with key customers.
- Understand individual customer needs and provide tailored recommendations for pet care products/services.
- Act as a trusted advisor,



offering insights and solutions to improve customer satisfaction.

1. Product Knowledge:

- Stay updated on the company’s pet care products and services.
- Communicate product features, benefits, and proper usage effectively to customers.

Qualifications:
- Education: Bachelor’s degree or equivalent in any discipline (preferred)
- Pet Parent - Mandatory
- Experience: Exp in customer-facing key account management role (preferred)

Skills:
- Strong communication and interpersonal skills.
- Empathy and patience in dealing with customers.
- Proficiency in CRM tools and live chat platforms. (preferred)
- Goal-oriented mindset with the ability to meet deadlines and targets.

Preferred Traits:
- Passion for pets and pet care.
- Ability to work in a fast-paced environment.
- A problem-solving attitude and attention to detail.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Pet Relationship Manager - (Pet Care) (Indiranagar)
🏢 HRC
📍 Indiranagar