Senior Executive – Patient Relationship Management

We are seeking a Senior Executive – Patient Relationship Management to deliver an exceptional patient experience and support patients throughout their healthcare journey. The ideal candidate will engage with patients who have consulted with doctors at our assigned branches, ensuring smooth communication, effective follow-ups, and successful treatment conversions.

This role requires strong communication skills, relationship-building ability, and a proactive approach to managing patient interactions and supporting business growth.

Key Responsibilities

1. Patient Engagement & Relationship Management

- Proactively connect with patients through introduction calls and act as the primary point of contact via phone, email, and messaging platforms.
- Build and maintain strong relationships by understanding patient needs and concerns.
- Provide clear and detailed information regarding medical services, treatment options, and appointment scheduling or rescheduling.

1. Sales & Conversion

- Counsel patients on proposed treatment plans and guide them through the benefits and process of recommended procedures.
- Follow up with assigned patients regularly to support them at every stage of their treatment journey.
- Achieve monthly revenue and conversion targets for assigned branches.

1. Patient Onboarding & Coordination

- Assist patients in scheduling appointments and preparing for procedures.
- Coordinate with doctors, nurses,



and internal teams to ensure a smooth and seamless patient experience.
- Maintain accurate documentation of patient interactions in CRM systems.

1. Account Management

- Manage an assigned portfolio of patients and ensure consistent engagement.
- Encourage patients to complete their treatment plans and attend follow-up consultations.
- Identify opportunities to recommend additional services or preventive care programs.

1. Customer Experience & Support

- Address patient concerns, complaints, and queries in a timely and skilled manner.
- Ensure high levels of patient satisfaction, retention, and trust.
- Collect patient feedback and share insights with management to improve service quality.

1. Reporting & CRM Management

- Maintain and update patient records and interaction details in the CRM system.
- Track key performance metrics such as leads, conversions, revenue, and patient satisfaction.
- Prepare daily and weekly reports for management review.

Requirements

- Minimum 1 year of experience in Inside Sales, Key Account Management, or Customer Relationship Management.
- Excellent communication and interpersonal skills, with proficiency in Kannada.
- Strong organizational, coordination, and follow-up skills.
- Experience in healthcare, lead management, or customer relations will be an advantage.

Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits

- Paid time off

Work Location: In person

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