Specific Responsibilities

- Tracking of doctor advice for all patients in OPD.

- Follow up calls to patients advised for admission for conversion.

- Conversion from OPD to diagnostics.

- Daily & Weekly data sharing with Manager-FO on conversion and cases in pipeline.

- Confirmation Call to patient for appointment status

- OPD feedback Collection & Patient satisfaction improvement

- Managing queue in OPD for consultation

- Financial Counselling to patients for planned cases

- Assist patients in admission process

- Assist in IPD rounds with the consultant

- Coordinate with Consultant & MT for discharge summary preparation.

- Informing consultant about the cross referrals from IPD

- Appointments & meeting management of consultant

- Ensuring Doctors Availability in OPD

- Facilitating discharge process for the patient

- Coordination with patients in getting their Pac/OT clearance done before surgery

- Coordination with pharmacy in case of consignment items

- Coordination with OT and Bed Manager for blocking OT slot and bed for planned surgeries.

- Coordination with call centre for blocking the OPDs

- Coordination with front office about doctor non availability

📌 Patient Coordinator (Kanpur)
🏢 Paras Health
📍 Kanpur