Key Responsibilities Patient Advocacy Serve as a point of contact for patients and their families addressing any questions concerns or issues that arise during their stay or treatment Communication Facilitation Act as a bridge between patients and medical teams ensuring that patient needs and feedback are communicated effectively to doctors nurses and other departments Service Coordination Assist patients in navigating hospital services procedures and processes helping them understand their rights and responsibilities Complaint Resolution Handle and resolve patient complaints and grievances with empathy and professionalism ensuring a satisfactory outcome Patient Satisfaction Monitoring Regularly check on patient satisfaction during their hospital stay gathering feedback to identify areas for service improvement Record Keeping Maintain accurate records of patient interactions complaints and feedback for quality improvement and reporting purposes Promoting Hospital Services Inform patients about hospital facilities and services encouraging engagement and loyalty Required Skills and Qualities Strong People Skills Excellent communication interpersonal and listening skills are crucial for interacting with diverse patients and staff Empathy and Compassion A patient-focused attitude and ability to show understanding and care towards patients and their families Problem-Solving The ability to analyze situations resolve issues and coordinate with departments to find solutions Teamwork A cooperative spirit to work effectively with medical staff and other hospital personnel Job Type Full-time Pay 30 000 00 - 45 000 00 per month Benefits Paid sick time Provident Fund Work Location In person