- Handling patient queries.
- Assist patients with wheelchair facility.
- Help visitors with IP patient details during visiting hours/ at any time needed.
- Appointment booking & scheduling
- Providing appropriate information on all hospital facilities and services.
- Shall scan & upload in HIS, the consultation sheets, after every consultation & Follow up is done.
- Taking care of cluster keys.
- Being up-to-date with Doctors leave & the respective circulars.
- Transferring & connecting all phone calls.
- Providing hospital staff assistance with phone no’s
- Receiving written complaints of patients.
- Shall handle OPD related enquiries- Telephonic and personal.
- Shall give information on OPD.
- Shall give information on Health Check Packages.
- Shall give information on Diagnostic Services.
- Shall give information on OPD timings.
- Shall direct to the concerned department for the service.
- Shall help regarding where to collect the reports.

📌 Patient Care Officer (Thane)
🏢 Jupiter Hospital
📍 Thane