Roles & Responsibilities – Optician Job Title Optician Reporting To Center Head / Optical Store Manager Key Responsibilities 1.

Customer

Service - Greet customers and provide a professional, friendly, and personalized experience.

- Understand customer requirements based on the ophthalmologist's prescription.
- Guide customers in selecting suitable spectacle frames, lenses, sunglasses, and accessories.
- Educate customers on lens options, coatings, and product benefits. 2.

Prescription

Dispensing - Accurately interpret spectacle prescriptions.

- Measure pupillary distance (PD), segment height, and other fitting parameters.
- Ensure correct frame fitting and adjustments for maximum comfort and vision. 3.

Optical

Sales - Achieve monthly sales and revenue targets.

- Promote premium lenses, coatings, contact lenses, sunglasses, and accessories.
- Upsell and cross-sell products while maintaining high customer satisfaction.
- Increase average bill value through appropriate product recommendations. 4.

Inventory

Management - Maintain optimum stock levels of frames, lenses, and accessories.

- Monitor rapid-moving and slow-moving inventory.
- Coordinate with procurement for timely replenishment.
- Ensure proper storage and handling of optical products.
- Billing & Documentation - Generate accurate bills and maintain customer records.
- Ensure prescriptions, warranties, and invoices are properly documented.
- Follow cash handling and billing procedures as per company policy. 6.

Order

Management - Place spectacle orders accurately with the laboratory.

- Track order status and ensure timely delivery.




- Verify finished spectacles before handing them over to customers.
- Coordinate with the lab for remakes or corrections whenever required. 7.

Quality

Assurance - Ensure spectacles meet prescribed specifications before delivery.

- Perform final quality checks on lenses, frame alignment, and fitting.
- Address customer complaints promptly and professionally. 8.

Store

Maintenance - Maintain an attractive and organized display of frames and accessories.

- Ensure cleanliness of the optical showroom and display units.
- Arrange products according to merchandising standards.
- Compliance - Follow hospital policies, SOPs, and quality standards.
- Maintain confidentiality of patient information.
- Adhere to infection control and safety protocols.
- Team Coordination - Work closely with ophthalmologists, optometrists, counselors, and front office staff.
- Support promotional activities and marketing campaigns.
- Participate in training programs and continuously upgrade product knowledge.

Key Performance

Indicators (KPIs) - Optical sales achievement

- Conversion ratio
- Average bill value (ABV)
- Premium lens conversion
- Customer satisfaction score
- Repeat customer rate
- Order delivery turnaround time
- Inventory accuracy
- Stock loss/shrinkage
- Complaint resolution time Required Skills - Strong communication and interpersonal skills
- Product knowledge of frames, lenses, and contact lenses
- Sales and negotiation skills
- Attention to detail and accuracy
- Customer-focused approach
- Computer and billing software proficiency
- Teamwork and problem-solving ability

📌 Optician (Chennai)
🏢 Dr.Agarwal's Eye Hospital
📍 Chennai