- Manage daily operations of multiple salon locations.
- Ensure SOP and brand standard compliance.
- Monitor sales, customer satisfaction, and operational performance.
- Lead, train, and mentor salon teams.
- Conduct operational audits and performance reviews.
- Coordinate with HR, Marketing, Training, Procurement, and Finance teams.
- Handle customer escalations and operational challenges.
- Monitor inventory, expenses, and operational efficiency.
- Support franchise partners to achieve business goals.
- Prepare MIS reports and analyze business performance.
Preferred candidate profile
- Bachelor's degree in Business Administration, Management, Hospitality, or a related field.
- Minimum 3 years of relevant operations experience.
- Strong leadership and communication skills.
- Positive knowledge of MS Excel and reporting.
- Willingness to travel.