This role is built for a leader who can transform delivery operations into a competitive advantage while creating the next generation of operational leadership for Indovance.

Key Responsibilities: 1.

Delivery

Excellence & Operational Performance (35%) On-Time Delivery Ownership.

- Ensure consistent achievement of delivery commitments across all projects and accounts.
- Establish delivery governance mechanisms to monitor project health, risks, dependencies, and schedule adherence.
- Drive proactive intervention plans to eliminate delivery bottlenecks and slippages. Resource & Capacity Optimization.
- Lead workforce planning, forecasting, project allocation, and utilization management.
- Optimize resource deployment to maximize productivity while maintaining quality standards.
- Eliminate operational inefficiencies and reduce non-billable effort.

Process

Excellence • Develop scalable delivery frameworks, SOPs, and best practices.

- Improve throughput and turnaround times through Lean operational practices.
- Standardize planning and execution methodologies across teams. Digital & Automation Adoption • Partner with BIM, AI, and Digital Transformation teams to embed automation into core workflows.
- Drive technology adoption to improve productivity, quality, and delivery speed.
- Identify opportunities for workflow digitization and process simplification. 2.

Quality

Excellence & Continuous Improvement (30%) Build a Quality-First Culture • Transform quality from an inspection function into an organizational mindset.

- Ensure quality ownership remains within delivery teams and not solely with QC functions.
- Promote prevention-based quality practices across all programs.

Quality Management

Framework.

- Strengthen and continuously improve Quality Management Systems (QMS).
- Define quality standards, review mechanisms, and process controls.
- Ensure adherence to internal and client-specific quality requirements.

Root Cause

Analysis & Corrective Actions • Institutionalize RCA methodologies to eliminate recurring issues.

- Drive continuous improvement initiatives using data and quality metrics.
- Create closed-loop feedback systems between production, QC, and customer teams.

Quality Performance Management Monitor and report:

- First-Time-Right (FTR) • Rework % • Defect rates • Client escalations.
- Customer satisfaction metrics 3. Productivity & Profitability Management (20%) Productivity Leadership • Establish productivity baselines and improvement targets across business units.
- Develop measurement systems for output, efficiency, and utilization.
- Drive continuous productivity improvements through process optimization and workforce capability enhancement.

Operational

Efficiency.

- Identify and eliminate process waste, delays, and effort leakages.




- Improve delivery margins through effective utilization and workflow optimization.
- Leverage automation and standardization to increase overall throughput.

Performance

Analytics • Implement dashboards and KPI reviews for operational decision-making.

- Conduct regular performance reviews with managers and team leaders.
- Use predictive analytics for forecasting workload, capacity, and delivery performance. 4.

Client

Success & Business Growth (10%) Strategic Client Partnership • Develop robust relationships with key clients across the US and UK markets.

- Understand client business objectives and align delivery strategies accordingly.
- Act as a trusted operational advisor for delivery and quality improvement initiatives.

Account Growth

Support • Partner with Sales and Account Management teams to support account expansion.

- Improve customer retention through consistent delivery performance and service excellence.
- Identify opportunities for additional services, efficiencies, and value creation. Governance & Communication • Lead Weekly, Monthly, and Quarterly Business Reviews (QBRs).
- Present delivery, productivity, quality, and growth metrics to clients and leadership teams.
- Ensure transparent communication of risks, actions, and improvement plans. 5.

People

Leadership & Organization Development (5%) High-Performance Culture • Build a culture of accountability, ownership, discipline, and customer focus.

- Establish clear performance expectations linked to delivery, productivity, and quality outcomes.
- Drive recognition and performance management programs.

Leadership

Development • Coach and mentor General Leads, Team Leads, and future managers.

- Build leadership succession pipelines for organizational growth.
- Develop capabilities aligned with future Delivery Head requirements.

Candidate Profile

Experience • 15 + years of experience in Engineering Services, AEC, BIM, Manufacturing Engineering, or Mechanical CAD operations.

- Minimum 4–5 years managing delivery operations, quality functions, or multi-team execution environments.
- Proven track record of improving delivery performance, productivity, and customer satisfaction. Quality & Process Excellence • Strong exposure to Quality Management Systems (QMS).
- Six Sigma Green Belt/Black Belt, Lean, ISO, or equivalent quality frameworks preferred.
- Experience building or leading a Quality Center of Excellence (COE) is highly desirable.



Commercial & Operational Acumen • Strong understanding of utilization, productivity, project profitability, and operational metrics.
- Experience with ERP and project planning systems such as NetSuite, Deltek, or similar platforms.
- Expertise in dashboard reporting and data-driven decision-making.

Client

Management • Experience working with international clients, particularly in US and UK markets.

- Demonstrated success managing strategic client relationships and governance programs.

Leadership

Competencies.

- Results-oriented and execution-focused.
- Strong problem-solving and decision-making capabilities.
- High accountability and ownership mindset.
- Ability to influence stakeholders and lead organizational change.
- Strong communication and team development skills.

Success Progression: Phase 1: Delivery Stabilization • Improve On-Time Delivery performance.

- Strengthen Quality COE processes.
- Increase First-Time-Right (FTR) metrics.
- Improve resource utilization and delivery governance. Phase 2: Productivity & Growth Acceleration • Drive measurable productivity improvements.
- Reduce operational leakages and rework.
- Embed automation and AI-driven workflows.
- Support account expansion through exceptional delivery performance. Phase 3: Enterprise Delivery Leadership • Lead multiple delivery functions and business units.
- Own delivery, quality, productivity, and customer success at a broader organizational level.
- Contribute to strategic planning, capacity expansion, and organizational growth initiatives.
- Demonstrate readiness for owing Operations responsibilities.

Success

Definition for the Role A successful Operations Manager at Indovance consistently delivers:

- On-Time Delivery Excellence • Best-in-Class Productivity & Utilization • Superior Quality & Customer Satisfaction • Scalable Business Growth Through Operational Excellence About Indovance: Indovance (founded in 2003) is a trusted offshore engineering services partner, providing specialized CAD drafting and design support to the global AEC (Architecture, Engineering, and Construction) industry. With headquarters in Apex, North Carolina, and a state-of-the-art offshore center in Pune, India, we deliver scalable, process-driven solutions across multiple engineering disciplines and time zones. At Indovance, precision meets innovation. Our teams handle internationally benchmarked projects with a focus on quality, collaboration, and accountability. We are a people-first organization where engineers gain global exposure, grow through real-world challenges, and build rewarding careers—empowering our clients to achieve their vision with confidence. For More details, please visit our website - https://www.indovance.com/.

📌 Operations Manager – Delivery Excellence (Nashik)
🏢 Indovance
📍 Nashik