Company Description Crystal Hearing Solutions is a leading provider of hearing aid fitting services in Mumbai, backed by more than 30 years of combined experience with one of the world’s largest exporters of hearing instruments. The organization is driven by a team of motivated managers committed to delivering high-quality products, reliable service, and robust value to customers.

Crystal Hearing

Solutions offers a one-stop solution for individuals of all ages with hearing difficulties, providing tailored product ranges that match specific needs and preferences. The company’s focus on customer satisfaction and its dedication to societal benefit shape its approach to service and long-term growth.

Role Description This is a full-time, on-site Operations Manager role based in Mumbai.

The Operations

Manager will oversee daily clinic operations, including scheduling, resource allocation, and coordination between audiologists, customer service staff, and administrative teams to ensure smooth service delivery. The role involves monitoring operational performance, implementing process improvements, maintaining quality standards, and ensuring compliance with company policies and industry regulations.

The Operations

Manager will manage inventory and supply chain for hearing instruments and accessories, support vendor relationships,



and track operational costs to improve efficiency. This position also requires handling escalated customer issues, supporting staff training, and contributing to strategic initiatives that enhance patient experience and business performance.

Qualifications

- Strong operations and process management skills, including workflow optimization, quality control, and performance monitoring.
- Demonstrated ability in team leadership, staff coordination, and cross-functional collaboration.
- Experience with inventory management, vendor coordination, and basic financial oversight or budgeting.
- Excellent communication and interpersonal skills, with a customer-focused mindset and ability to resolve issues effectively.
- Proficiency in using office productivity tools and basic management software; familiarity with healthcare or clinic management systems is an advantage.
- Bachelor’s degree in Business Administration, Operations Management, Healthcare Management, or a related field; relevant work experience in healthcare or service-oriented environments is preferred.
- Strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced setting.
- Commitment to ethical practices, customer satisfaction, and continuous improvement in services and operations.

📌 Operations Manager (Mumbai)
🏢 CRYSTAL HEARING SOLUTIONS
📍 Mumbai