Responsibilities:

- Infrastructure & Maintenance

· Ensure all facilities (OPD, OT, wards, waiting areas) are fully functional

· Preventive and breakdown maintenance of equipment (HVAC, electrical, plumbing

· Regular inspection and audit of facility conditions

· Vendor coordination for repairs and AMC (Annual Maintenance Contracts)

· Space optimization and layout planning for smooth patient flow.

1. Housekeeping & Hygiene

· Maintain high standards of cleanliness across all areas · Strict adherence to infection control protocols.

· Biomedical waste segregation and disposal compliance

· Deep cleaning schedules for critical zones (OT, ICU, procedure rooms)

· Monitoring housekeeping staff productivity and quality

- Safety & Compliance

· Ensure compliance with NABH / local regulatory guidelines.

· Fire safety systems maintenance and mock drills

· Emergency preparedness (codes, evacuation plans)

· Incident reporting and risk mitigation

1. Equipment & Asset Management

· Inventory management of medical and non-medical equipment · Asset tagging, tracking, and lifecycle management

· Calibration and preventive maintenance scheduling

· Coordination with biomedical team/vendors

· Cost control and utilization optimization

- Staff Management:

· Coordinate with centralized HR team to hire, train and supervise clinic staff.

· Conduct performance evaluations and provide feedback to employees.

6 .



Patient Care Team – Key Responsibilities

A. Pre-Treatment / Admission Stage

- Ensure smooth patient on boarding and registration
- Coordinate appointments, diagnostics, and consultations
- Address patient queries, anxiety, and concerns empathetically
- Maintain accurate patient records and documentation

B. During Treatment / Procedure
- Ensure patient comfort, dignity, and safety at all times
- Coordinate between doctors, nurses, and support staff
- Maintain hygiene, infection control, and safety protocols
- Provide real-time updates to patient attendants/family

C. Patient Experience & Hospitality
- Warm welcome, grooming standards, and professional communication
- Personalized care approach for each patient
- Handling complaints and service recovery effectively
- Ensuring minimal waiting time and smooth patient flow
- Creating a calm and reassuring workplace
- Post-Surgery Care Team – Key Responsibilities

D Immediate Post-Operative Care
- Ensure adherence to surgeon’s post-op instructions
- Identify and escalate any complications early
- Maintain sterile environment and infection prevention

E. Patient Education
- Explain post-surgery care instructions clearly
- Educate about medication schedule and precautions
- Share do’s and don’ts (activity, diet, hygiene)
- Provide written and digital care guidelines
- Patient see-off’s
- Build trust and long-term patient relationship

📌 Operations Manager - Bengaluru
🏢 XYZ
📍 Bengaluru