Position: Operations Manager – AML/KYC International Process Location: Chennai Shift: Rotational Shifts (24/7 Operations) Employment Type: Full time Job Summary We are seeking an experienced Operations Manager to lead and manage AML/KYC operations for international banking and financial services clients. The ideal candidate will be responsible for driving operational excellence, ensuring regulatory compliance, managing stakeholder relationships, and leading high-performing teams within a fast-paced environment.

Key Responsibilities Operations Management - Manage end-to-end AML/KYC operations, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Periodic Reviews, Remediation, and Screening processes.

- Ensure compliance with global AML regulations, KYC requirements, and internal policies.
- Monitor productivity, quality, SLA adherence, and operational performance metrics.
- Drive continuous process improvement initiatives to enhance efficiency and customer experience.
- Identify operational risks and implement corrective and preventive actions. Team Leadership - Lead, mentor, and develop Team Leaders and Analysts.
- Conduct regular performance reviews, coaching sessions, and succession planning activities.
- Foster a culture of accountability, collaboration, and continuous learning.
- Manage workforce planning, resource allocation, and capacity management. Compliance & Risk Management - Ensure adherence to AML, KYC, Sanctions Screening, and Anti-Financial Crime regulations.
- Support internal and external audits and regulatory reviews.
- Escalate high-risk cases and compliance concerns appropriately.
- Maintain strong controls to mitigate operational and regulatory risks.

Stakeholder





Management - Serve as the primary point of contact for clients and senior management.

- Present operational performance, MIS reports, and business insights to stakeholders.
- Collaborate with compliance, quality, training, and technology teams to achieve business objectives. Reporting & Governance - Prepare and analyze operational dashboards and management reports.
- Track key performance indicators (KPIs), quality metrics, and compliance measures.
- Drive governance meetings and action plans for performance improvement.

Required Qualifications - Bachelor's degree in Business, Finance, Commerce, Banking, or related field.

- 8–12 years of experience in AML/KYC operations with at least 3–5 years in people management.
- Strong understanding of AML regulations, KYC/CDD/EDD, sanctions screening, and financial crime compliance.
- Experience managing large teams within a BPO, Shared Services, Banking Operations, or Financial Services environment.
- Excellent analytical, stakeholder management, and problem-solving skills.

Preferred Qualifications - CAMS, ICA, ACAMS, or equivalent AML certification.

- Experience working with international banking clients.
- Exposure to Lean Six Sigma or process improvement methodologies.

Key Skills - AML/KYC Operations

- CDD & EDD Reviews
- Transaction Monitoring
- Sanctions & PEP Screening
- Regulatory Compliance
- Team Management
- Stakeholder Management
- Performance & SLA Management
- Risk Assessment
- Process Improvement
- Reporting & MIS Location: Chennai Shift Requirement: Willingness to work in rotational shifts, including weekends and public holidays as per business requirements Apply by sharing your resume on - or contact on (phone hidden)

📌 Operations Manager- AML KYC (Coimbatore)
🏢 TP
📍 Coimbatore